Chase Bank

Jeffrey Lazar _{on Google}

Jan 17th, 2023

Truly disappointing customer service.

Nancy Aybar _{on Google}

Apr 11th, 2022

Love this chase, I always come after hours, it's always empty and parking available right in the front of the bank. Convenient, clean, and the ATMs are always working.

Dong Liu _{on Google}

Jul 11th, 2021

Spoke to branch manager Julio and resolved the issue.
My wife and I went to this branch to add my name to her existing account. Both of us are foreign nationals. I carried my Canadian driver license and my wife carried her NY license. The lady told us that my wife's ID is perfectly fine, but since I'm foreign national, I need to bring my passport. So we got my passport and went back to the bank in 10 mins. The lady started processing the request until she realized she also needed my wife's passport. Instead of apologizing for her negligence of assuming my wife is US citizen and politely asking us to bring her passport, she started blaming us for not understanding her indication that foreign nationals need to bring passports. It is her who said my wife's ID is fine at first place, and how would we know that the account holder also needs to have passport as ID to add someone to the account? I'm not sure what customer service standard is at Chase branches but I'm sure blaming customers for banker's mistake is not part of it. If Chase bank would like to take customers seriously, I would recommend Chase bank have standard customer service trainings at all branches and do regular quality controls.

C Schilo _{on Google}

May 28th, 2021

Mark is the best, Johnny on the spot. Unbelievable customer service and professionalism. Many thanks to Mark.