Rochester Regional Health Labs

Have been using this lab for years without issues.For the last 1 1/2 years attitude seems to have replaced service. Upon entry expect to be snapped at to either take a number or not. Followed by unpleasant requests for Id and insurance, all while the techs sit with masks on chins poking phones. The remainder of your visit hinges on the techs mood. Very poor experience that could be upsetting to those that go here for serious medical reasons.
Apr 29th, 2023

The staff at this office are incredibly slow at their job. The woman at the front desk takes upwards of 10 minutes to process a single patient before they can go back to get their blood drawn. Each person is required to take a number and wait until called. You could wait in the waiting room for almost an hour before being able to get your bloodwork done. Speed is definitely not a consideration for these people. It's definitely one of the worst RRH labs in the area. I also gave this office very specific paperwork for what needed to be tested, and they did something completely different requested by another doctor ignoring the paper requisitions I provided them, so I had to go back to get the testing requested by the right doctor done the day after bloodwork was originally completed.
Apr 6th, 2023

Mar 5th, 2023

Rude and unwilling to do ANYTHING helpful if there is a problem
Mar 5th, 2023

Everyone working was miserable.
Jan 3rd, 2023