Rochester, NY Hardware Store

Stole 1200 dollars from a client. Understand why they’re going out of business

Totally lost my respect by having cut to winter hours of closing at 8. I do construction and this has been a go to store for me but I guess I'll be thinking that

This store is the best because the customer service is the best and all the other employees are very friendly and kind all around! One of the employees helped us find som ... more

Fantastic

They have what you are looking for without the hassle of searching for a competent sales rep. Well done ,I will be back

Fresh small store very good pricing. Always give a $5 coupon to make up for their price hike due to all the competition that they have Everybody in the store is very help ... more

Steve is the man. He will work with you to get you what you need. Store is packed with almost any tool you will need. They are very good with tool warranty. Highly recomm ... more

Amazing place! Incredible Staff! Their online store is also fantastic, they ship just about anywhere. 100% recommend.

Great Crew! Been buying plumbing supplies for over 10 years from them! Couldn't be happier

Best prices around but not always the best product

They never fail to come through for me!

Shop some where else if you want better services.. kelvin is so disrespectful I refuse to talk to him

Great customer service

Great service. Attention to detail is refreshing. Thanks.

CAME IN ON TIME AND WAS UNLOADED IN 20 MINUTES STAFF ARE FRIENDLY SMART FAST

I love Wilson Hardware. Personal service in the age of clueless teenagers in big box stores. They have been there forever and I've been shopping there for that long!

Better suppliers in the area

My favorite hardware store in Rochester, hands down. Staff are knowledgeable and friendly, especially in the paint department. I started going here for work, but now will ... more

The employees are all very friendly and knowledgeable.

Staff here is very knowledgeable and go the extra distance to solve any problems keep up the great work

Good customer service

Sorry that they will be closing soon. But retirement is a great reason

Nice,helpful employees. 15% off coupon for Easter,too.

I can get into my car and start it now with now hassle from over paying a dealership. Thanks guys

4/4/24: Polite helpful staff. Clean orderly store. Good parking. It had what I came for at a reasonable price.

Excellent

I loved this place. A real hometown shop. Emily helped me, and she was very knowledgeable about everything. I highly recommend them! I will be back every time I need hard ... more

Fun finds, but the prices have definitely increased.

Very Helpful

Hard company to work with. Not very eager for business. When I first talked to the company, they told me that he was too busy to work with me. They are not very informati ... more

Excellent customer service

Good deals, body fluids on the ground, no self checkouts, withered away McDonalds logo.

I go when I usually have a problem. This minor problem. Is a toilet supply line. So I came into the store and started looking at signs posted on either end of the aisles ... more

This Henrietta store will be my store now. Wow Soo much variety. I remember this store way back in 1996 ,when my son started going to RIT and I was a college mom. Now 4 o ... more

Ordering on line or in person is always a treat.

With fewer and fewer places selling any assortment of fasteners and hardware to the public, it is a great shame that this firm refuses to sell retail in Rochester.

This is not ace hardware anymore.

owe my business over $700 and they are refusing to pay..beware