Chase Bank

Always very helpful here. Never had to wait long.
Dec 13th, 2023

The tall, senior-looking bank clerk at the counter on Friday, Sept 22nd needs to check up his customer service skills. His evident lack of patience and a somehow irate voice tone have made me feel unwelcome. Hes probably loved by regular Chase customers who know the drill of their banking there because they are, indeed, Chase banking customers. However, his dreadful treatment of non-banking Chase customers like me has now made a visit to this branch a very unpleasant experience and I will now have to travel further to pay for my Chase products as its due. A disgrace.
Sep 22nd, 2023

I have tried many times, to call for customer assistance and not once was able to get through to the Pleasantville bank. Calling the local phone number, calls are diverted automatically to an Automatic system. It is unfortunate to have a local bank and no customer service, no one to call. A few years ago, the manager Bill was always available to engage with customers.. He sahred is direct number with customers so people could have access to assistance. Phone calls went through smoothly. Today, the interest of the individual customer even when visiting in person, is aloof.
Dec 4th, 2022

The staff at this branch are kind, but I cant get over the fact that Chase has pumped over $317 Billion into fossil fuels since the Paris Accord was signed in 2016. They are driving the climate crisis! Visit fossilbanks.org for more info.
Aug 27th, 2021

We went to open a bank account but they were closing in 30 min. Not knowing how long it might take, we followed the banker Ms.Liljana into her office. Over the next hour or so, she patiently and diligently walked us through each step, until we walked out the door with not just a new account but also the online and mobile accounting set up, plus, a cordial goodbye and a kind note at the end welcoming us to come back for any future assistance that we might need. Just the best customer service. Thankful for the amazing staff here!
Apr 30th, 2021