Tim Hortons

Not a good experience. This was service related not food/drink related. Speaker outside is bad. The gentleman taking my order kept putting in wrong items. As we noticed we asked him to change them. 2 cars infront of me, nobody in the dine-in lot. 15 min to get to the window. The people infont of us were handed 2 drinks. 3 workers standing inside by the window. We ordered a couple cups of coffee and a cold tea. The tea had some extras in it. Another few min at the window a worker asked us what was in the tea? My wife was becoming late for work at this point as we did not expect this to take so long with 2 cars in the drive-thru. She said to him "listen im going to be late for work please just give us some sugar packets for the tea" window shut and I clearly heard the gentleman in a "Guy Karen voice" ( sorry only way I could describe) "Shes.. late ..for.. work!". Not good. Not good at all. We took our items and got out of there. Never patronize a customer even if they are having a bad moment. Ex: Maby all 3 guys inside had a emergency bathroom break or something, we dont know. We would understand something like that. Apologize to your customer for the wait and In most cases people become more understanding afterward.
May 4th, 2022

The crew they had working the afternoon shift on Saturday is absolutely amazing. I requested ice in the hot chocolate I bought for my kids because I was scared they would burn themselves. They went above and beyond to make sure it wasn't too hot. True gems!! Would highly recommend!!
Apr 22nd, 2022

The Tim Hortons near the Bills stadium on Southwestern is horrible I got a breakfast meal and drove off thinking I could have it at the car dealership which is 4 minutes away the food was cold and dry I couldn't eat it so when I returned it and I received replacement of cold and dried out food , never again!
Feb 26th, 2022

Poor volume on drive thru didn't have biscuits or English muffin for breakfast sandwich
Feb 20th, 2022

James has the best customer service! 6:30am he is happy and simply provides exceptional customer service!
Jan 31st, 2022