Club Pilates

The intro class with Saadiq was awesome. Great energy, clear instructions, and he shares how effective the workout moves with your body! I recommend his class!
Mar 26th, 2023

On 3/30/23, Iattendedtheintroductioncourseatthe57thstreetlocation.Theclasswasexcellent,butthefrontdeskstaff'sattempttogetmetopayforfutureclassesafterwardswasawful.IstatedclearlythatIwouldconsideritbeforedeparting. An hourlaterone of the staff called me and continued her sales pitch. IinformedherthatIcouldnotaffordtheirpricing.ShecompletelydisregardedwhatIsaidthen stated I should not placeavalueonmyphysical health.IthoughtherresponsewasextremelyinsultingandimproperbecauseitdisregardedwhatItold her.Duetothis,evenifIwerethinkingaboutjoining,Iwouldn'tfeelconfidentsigningwiththis club. Accordingtoreviewsonthe BBB website I can see that their statements about guests being harrassed into signing have some basis. Employees at such site should receive in-depth training in customer service and be aware of when it is appropriate to refrain from pressuring clients to join the club.
Mar 29th, 2023

The class was everything. Studio was clean. The instructor was excellent in coaching me. I definitely found my core. It was exhilarating and a breathe of fresh air.
Mar 19th, 2023

I am a former member of this studio for past two years. The class it self was good and enjoyable. However the customer service is really disappointing. Its easy to start and hard to leave. I originally told them about my membership cancellation at the beginning of September, the receptionist said it would take 1 month to cancel it and it was accepted. After that, they charge me again next month. I told them about my membership cancellation again. But IT WAS CHARGED AGAIN in November. In total, they actually charged twice after September. I got really tired of it. I cant get why they make same mistakes. Moreover, after I disputed the charges, they charged me $25 dispute fee on my account and still keep sending me the email to pay it. I cant believe what on earth why this happened. Its annoying and this charge has to be removed asap. Because this dispute wont happen if you guys cancelled membership accordingly. Be aware of this mess for members who wants to quit.
Feb 13th, 2023

Lovely experience with Lauren! Shes really good, thorough and because of her I feel super confident about my body and strength. Im 6 months pregnant and was doubting my flexibility and strength but she literally pushes my limits while supporting me which helps me feel super confident and happy! Thank youuu Lauren
Feb 12th, 2023