21 Pilates NYC

Mar 5th, 2022

I am so disappointed with this studio. It is one thing to have rules and fees associated with your fitness studio and enforce them. It is another thing altogether to fail to offer any type of customer service - especially to new clients. My first experience with both the staff and owner was so dismissive and rude I have NEVER experienced that type of interaction at any other studio I have ever been to. There was a simple misunderstanding with their name and location of the studio as there is ANOTHER very similar studio a block away from this location. When I called to ask for help to find them and if I could still come to class the receptionist said yes - only to find that she would not let me attend after all - five minutes after I called. So, I demonstrated what happened to the receptionist and asked if she can try to find a compromise with me on the no-show fee since I already lost out on the class and because I was clearly there but nope! I then asked her is she could notify the owner of what happened and see if there was a happy medium we could find there too. The owner then called me and said I threatened the girl which is ABSOLUTELY NOT what I did at all and told me I cant return to her studio without having a conversation with me either. Sookay! There are DOZENS of much much nicer studios with both HELPFUL and FRIENDLY staff you can find to do a Pilates class. Better yet - YouTube over this is still a step up. I am only posting this so no one else has to experience what I just did with such a toxic interaction.
Feb 16th, 2022

The best pilates studio ever! Instructors are very professional, friendly and knowledgeable on the movements. They always give me good energy. Lucky to find this place.
Oct 19th, 2021

Aug 10th, 2021

I can not say enough great things about this studio. Emily is absolutely incredible and really works one on one with you. I have been to many Pilates classes in NYC and I have to say that 21 Pilates is my favorite. I truly look forward to these classes. Emily is a bright light!
Jul 22nd, 2021