CITE

I bought my sofa and coffee table over 3 years ago. I can't express how happy I am with my pieces by Ethnicraft. While the sofa is cozy and comfortable, my coffee table is strong and firm. Both items look amazing . I need to come back for an accent chair.
Mar 19th, 2024

Just received my beautiful Ethnicraft table and absolutely love it! Great customer service and follow up. Will definitely be back for the sofa!
Mar 19th, 2024

Mar 15th, 2024

Original collection of home goods and furnishings
Sep 6th, 2023

I ordered prostoria match sofa back at the end of November, 2022. Got mine in June, 2023. Finally got the correct sofa in August, 2023. The waiting was ridiculously long and they blamed it on the two weekend hoilday break at the end of the year. I almost thought I got scammed. There was no communication or assurance during the waiting process until I called/emailed them several times myself. The owner kept making fake promises of delivery and failed to assure their customer. The entire process made me feel like Im not a customer but someone who owe them. Not only that, they are really bad at communicating with their third party delivering company about city regulation on parking. Whenever I remind them of the parking regulation, they said its not their responsibility and expect me to tell the delivery company who I do not know. Despite that, they still scheduled a delivery date on their own and expect me to wait all day for the delivery until I specifically asked for a time frame. And mind you, those delivery guy dont wear gloves!! Made a few dirty spot on my brand new sofa. Pro tip: dont call, email them so you have proof of everything Follow up Giving another review. Lets not talk about the service of Cite because they stated that it was all out of their control. Lets talk about the quality of the sofa instead. I received a replacement of the chaise which was supposed to be new construction with straps stated by Prostoria(left of the 1st photo). The sofa came in defected. There was not enough support underneath causing the sofa to sink in. It was supported by elastic straps that just simply doesnt support your body weight. The plastic strap(right of the 1st photo) was completely fine as it has the strength to support the cushion. Cite came in and offered to 1) put pillows underneath to act as temporary support, and 2) put wooden slabs for a permanent support. I just dont understand paying for a luxury furniture that has cause me so much frustration thru the span of almost a year. Not worth the money. As Prostoria stated, the plastic slats are no longer in our standard production and we no longer install them in the Match. Cite was corporate with solving the problem by sending me the old chaise I had before
Mar 24th, 2024