West 54th Apartments

Jan 7th, 2022

Sep 27th, 2021

very good service very professional
Mar 24th, 2021

Dec 21st, 2020

I lived in West 54th Apartments for 3.5 years. The two stars are exclusively for Omar and Irving (great doormen). The rest of the experience was the worst rental experience I’ve had in 15 years of renting in the city. Where to start? Let me start by explaining why I abruptly and recently left mid-lease. I had been a great low maintenance always paid my rent on time tenant for 3.5 years, as the pandemic took a toll on the city rents started plummeting and incentives were plentiful. As a retail professional my income was drastically cut and I inquired to see if I could renegotiate my just renewed lease (as the same unit on a higher floor was being offered for hundreds of dollars less than what I was paying) or at least have some kind of incentive that I saw the building was offering to new prospective tenants off the street to help during the uncertainty. I was told NO every step of the way and finally decided to move to a much nicer building in a more central location and save $600+ a month! I paid two months rent (almost $7K) to break my lease and move on. Fast forward 3 weeks when I received my security deposit back. I was charged $175 for cleaning! I am the neatest person, left the apartment in amazing condition and NEVER once in all my years of renting not received my full deposit back. I’ve had former landlords even comment on how clean the apt was when I left. To be charged $175 for cleaning after paying much too high rents for 3+ years and an exorbitant fee to leave the apartment in the middle of a pandemic was absolutely infuriating. On top of that once I reviewed the move out cost statement I realized the wrong apartment number was noted so I called thinking this was all a misunderstanding and I’d get that ridiculous cleaning charge removed and refunded. Well, it’s been a week and a half and NO one has called me back even though I have called almost daily to follow up and was told on 3 separate occasions that the interim property manager would call me back later in the day, that has yet to happen. The apartments are nothing special and although renovated still dated (popcorn ceilings, parquet floors) and mine which faced 10th Avenue was extremely loud. I would NEVER recommend this property or even any Equity property after this experience even though when I went into this lease I thought Equity was one of the better ones. Local Management (Sherman was good and attentive to his community’s needs but he’s since moved on) has no power to make decisions regarding the well being and happiness of their tenants, they are non-responsive and even when they promise to call you back you will never get your calls returned and issues resolved, Mirsad (the super) will only help you if he’s guaranteed a 5-star rating and if you don’t provide a 5-star rating good luck ever getting anything taken care of in the future, and renewals are a nightmare (maybe that will now change with the new NYC rent laws).
Dec 3rd, 2020