Chase Bank

I wasn't going to write this review until I saw a similar review for my issue. I've been a Chase checking customer for decades including 2 credit cards. I have a large amount of cash in my checking not collecting interest. Decided to loan some out so I needed a bank check and a Promissory note notarized. While looking for a bank in the Nassau area to do both at the same time (that's where the borowwer is from), I couldn't get in touch with any branches on the phone ( tried about 6 and no one answers). So while searching for branches in the area online, I couldn't understand all the bad reviews for many since my own Chase branches were courtestous and helpful to loyal customers. Well now I know why. My borrower had stopped into this particular branch and told me a notary was working. So I drove an hour to this branch and told the rep exactly what I was there for. Double checked that a notary was working and she said yes. Never said, not available. She said she would process the bank check first. After giving me the bank check, suddenly the notary wasn't available. Not out to lunch, just not available with no customers in the branch. Starts asking me if I made an appointment. She did try to spreak to a male rep in the next booth twice but he did everything in his power to not help and didn't. I over heard lame excuses. Told her that I didn't need the check without the notary, and I drove here an hour. I would have just gone somewhere else. I've gotten many notaries from my own branch as a courtesy on a moments notice. So now they sent me to another bank and it was done in less than 5 minutes. It actually took me longer to drive to the second bank than it did to get my notary. Obviously this isn't the branch to get a notary but I wouldn't even give Chase my business at all, after this experience, if my own branches weren't so much better. I look foward from hearing from the branch manager if they'd like to challenge my review.
Mar 9th, 2024

I love Chase Bank! Convenience and do most everything online.
Oct 12th, 2023

Jun 18th, 2023

Cathy was so so so helpful!!! Absolutely amazing customer service, she went so above and beyond to help my Nana and I out. Genuinely so grateful, give this gal a raise!!!
Mar 4th, 2023

I never leave reviews. I was so annoyed, i had to this time.. I have my business account here. I do a lot of business. I was just told by the manager (who is also the notary) that she doesn't have 2 mins to notarize something for me shes too busy today. There was 1 person waiting. She was super nice when she wanted my business though.... I will probably close this account and go to a bank that appreciates their clients. ESPECIALLY their business clients. So much for "platinum" business checking.
Nov 8th, 2022