Holiday Inn Express & Suites Jamestown, an IHG Hotel

Mar 29th, 2024

Mar 26th, 2024

Mar 10th, 2024

I will definitely be staying here whenever my family and I are in town. Ive never been this happy with space, breakfast, and hospitality in a hotel. Lori was amazing. She welcomed me to the grand parent club, and was very attentive.
Mar 6th, 2024

Parents and young adults beware - don't get stranded!! Heading back to college in Chicago after break, my 19 yr. old son made a reservation to stay here overnight with a friend who was accompanying him. The booking app he used noted they allow adults aged 18+ to book and check in. He chose this hotel as it is approximately halfway between home and college. After driving 9 hrs. and arriving at the hotel at 11pm, he was told he could not check in because he wasnt 21. The night "manager" would not allow check-in, even after being shown the booking app that clearly stated the age 18+ check-in allowance. She had no issue with turning out two 19 yr. old adults at 11pm instead of working with me, a parent, to get authorization and consent to allow an exception in the extraordinary circumstances. The "managers" actions were unconscionable. Being forced to find lodging at a late hour, I called the nearby Hampton Inn. The manager at this establishment was very helpful and willing to allow my son and his friend to check in. She noted both hotels are owned by the same corporate group, with no restriction on adults aged 18 and over checking in. The Holiday Inn Express employee did not show decency, compassion, or flexibility in an unusual circumstance. After speaking with guest services a couple of days later, I was informed that the night "manager" was not a manager. To their credit, the hotel apologized for the incident and refunded the room charge to the booking app, who then refunded my credit card.
Feb 25th, 2024