Tompkins Community Bank

Apr 1st, 2024

I never leave reviews this long but this is the culmination of years and years of frustration and disgust. This banks policies are the LEAST friendly to low-income people of any bank I have ever come across. The employees are great - kind, helpful, funny. But the banks policies are straight up immoral and repulsive particularly when it comes to overdraft fees. They once charged me *EIGHT HUNDRED DOLLARS* in one year in overdraft fees. There should be a cap. I would obviously prefer if they declined the transactions that overdrew my account. BLOCK THE CHARGES. But they would rather make $38 a pop off of someone who is clearly struggling. I have talked with the bank about this so many times over my 7 years of having an account with them. I had one very kind employee at the Elmira Rd. location who said he understood, and didnt want to kick someone while they were down. He refunded about 4 overdraft fees. I wish the bank had the same moral fiber as that employee. They slightly altered their policy this past year. Now, if your account is overdrawn less than $50, you have 24 hours to make it right before being charged the fee. If your account is overdrawn $50+, you are charged $38, AND $38 for every single withdrawal after thatno matter how small. The amount of times Ive been charged $38 for a $3 overdraft - you wouldnt even believe. Ive gone to sleep at night and not realized my account got overdrawn. By morning, Ive been charged $160 in overdraft fees due to a $50 charge, followed by a $3 charge, a $5 charge, and an $8 charge. Is the bank *really* so put-out, having to temporarily cover a small transaction for me? Again, block the charges. But they prefer to make $38 off of someone who is poor. What a scam. I have some choice words for this bank that I will keep to myself. Do better. Community bank-- hilarious. Im moving away from Ithaca and will be closing my accounts this week. Good riddance. *FYI* - my boyfriend has an account at Chase and has never been charged an overdraft fee, even when his account has been accidentally overdrawn by $300. Thats where Im opening a new account.
Dec 11th, 2023

I like tompkins Bank is doing me well so far.
Oct 14th, 2022

I had a account there they were very sweet ppl
Jun 17th, 2022

Jun 2nd, 2022