Tompkins Community Bank

1st incident: They mishandled my tax paperwork and despite me visiting their office 4 times, they still did nothing to correct it. It had been impossible to reach someone who could answer my question about tax paperwork. This happened to me in 2014-15 and I just gave up. 2nd incident: Their system had a bug and my address somehow got completely deleted from the system. Consequently, they sent my new debit card to a wrong address (I was unaware that they issued me a new card because all my letters were sent to the wrong address too, and all my statements were online). I finally realized this because my old card got deactivated and I had to go without a card for weeks. This incident gave me a big security concern. 3rd incident: They misplaced many Cornell foreign students' SSN declaration form in April this year (2017). I don't know if they have fixed it for the other students but it has been 6 months and they still have not done anything to fix it for my case. My interest has been withheld every single month since, despite me sending them the form twice, once in person. I have accounts with BOA and M&T and I've never had any problem with them. Update: As of January 2018, the staff at Triphammer office has now resolved the inconsistency in my tax declaration record. Because of this, I am changing this review from 1 star to 3 stars. I would say that the service at Triphammer office is better than at the main office. Also I want to add that the staff at Cornell campus branch are very kind and helpful, but the branch does not handle paperwork.
Feb 28th, 2024

I had a pretty good experience here. Went to open an account, and the person I talked to was efficient and polite. Had an issue enrolling in digital banking because I was in the system already (had an account with Tompkins years ago), called the main help desk, and immediately got transferred to someone who could fix it. Overall pretty good.
Nov 5th, 2023

Predatory overdraft fees over an error. Still forced me to pay the fees. They also never answer the phone. Don't bank with them.
Oct 8th, 2023

Y'all it's just bad. And It's snooty. They don't greet people. It's cold. They give mixed messages. It's just horrible customer service. No returned phone messages from supervisors after two left messages. Tried many times and many locations, decided to close (they charged me $20 to close) and went to Community Bank - much better experience.
May 11th, 2023

Good hours.
Nov 11th, 2022