Williamsville Suburban Safire Nursing and Rehabilitation Center

Management is incompetent, CNA's are rude and obnoxious, nursing managers and doctor doesn't communicate.
Apr 7th, 2024

All the staff is very nice and pleasant and speaks during passing. The receptionist at the front desk is smiling as you approach the kiosk!
Apr 6th, 2024

Worse place imaginable. I was there for rehab for 5 days. I begged my husband to get me out. I spent several hours each day in a dirty diaper. Spend 10 hours in a wheelchair, after calling numerous times, waited over 5 hours for pain meds. They got me mixed up with my roommate, SOC security number, food, wrist band, etc. Just prayed I got the right meds. Some nights one nurse for 75 patients. The PT department was great, although each therapist had several patients at one time. The only thing that went right was the discharge. PLEASE check this place out before sending a loved one there.
Apr 5th, 2024

Apr 4th, 2024

Two Words. HELL. HOLE. If you have ever seen the show Golden Girls, and wondered what Shady Pines Retirement Home would have looked like, this would be the perfect set for it. My aunt was transferred here from Mercy Hospital (THAT is a separate matter I am dealing with), and I was about 10 minutes ahead of the transport van. I pulled onto the property and there were two buildings. One said Williamsville Suburban Nursing Home on one, and the other was a much larger building tucked back. When I parked, I thought wow good thing shes going to be in this building and not that bigger one. Welp. I was wrong. The website shows these beautifully manicured rooms with televisions and modern updated features. THAT IS THE REHAB FACILITY ONLY. The Long-term care facility is the big building in the back and looks like the Bates Motel. The halls smelled of urine. There was dust CAKED on blinds all over the place. There are punch holes in the wall with bad spackle jobs over it. When they wheeled my aunt into what would have been her room, it was a double room, and she had no furnishings whatsoever. Oh wait no Im wrong. YOU GOT YOUR OWN BULLETIN BOARD! Her roommate said she has been waiting 6 months for a phone in her room. I went to confirm with them that my aunt would be getting the incontinence care that she needed, that the hospital specifically noted that she needed, and the one lady said she can sit on a bed pan all day. Why dont YOU go sit on a bed pan all day maam? I wanted her out of there and I wanted it now. I WILL say that Amanda, the nurse supervisor was VERY nice and understanding how visibly upset I was at the situation and helped me with getting her signed out AMA. At one point, I was on the phone outside crying that I cannot let her stay at this dump. I paid $400 for the transport vehicle to come and pick her up and I just took her home. I would rather put my own blood, sweat, and tears into her care because I could not, in good conscience, kiss her goodbye, get in the car, and go home, leaving her there. You should all be absolutely ashamed of yourselves for thinking that ANY part of your facility is deemed suitable for care. I will be filing a complaint with New York State, because that place needs to be shut down.
Apr 9th, 2024