Provident Bank

Steven Iorizzo _{on Google}

Apr 9th, 2024

Terrible lazy customer service at this branch. I went to this branch to open a checking account at 4:10pm and they close at 5:00pm. This employee from India told me to come back tomorrow simply because they close soon. Really 50 minutes is soon? I asked her if someone else could help me and she spoke on behalf of all the employees working at this branch and the response was no because everyone was busy. Keep in mind there was no customers inside of this branch at that moment. This useless person shouldnt have a job in customer service in my opinion.

Nam Phan _{on Google}

Aug 16th, 2022

Was a long time customer of Provident for many years. Closed account a few years back as I had moved away from my current branch. Came in today to see if I wanted to open a new account again, but started off by asking if they could break some larger bills into smaller bills ($20s into $10s) and the clerk refused to do so if I was not a customer. I informed her I was a previous customer and she checked the system and verified I was no longer a customer and promptly declined any service.
I'm not surprised as to why this branch is always so empty now. The service is horrendous and the employees seem indifferent to anyone. The new construction and renovation of the branch is refreshing but does not negate the lack of care by the staff. Please stay away from banking with Provident. Stick to TD down the road, PNC in Greenbrook, or Capital One on 22. These branches offer customer service that actually cares about the public. Good Luck to anyone that still banks at Provident, I will certainly not be returning.

Cynthia Harris _{on Google}

Jul 22nd, 2022

Have had accounts with the Provident since I was 16 years old in 1968. Has always been helpful...very happy with their services for over 50 years !