Palomino Propane

Jan Chako _{on Google}

Dec 29th, 2022

Palomino propane has given us excellent service for 10 years. They are always prompt and courteous. I believe they personally care about everyone of their customers.

Debbie X. _{on Yelp}

Feb 20th, 2022

Palomino Propane thinks of their customers, e mail was sent checking on my status. Ashly Rowe is always pleasant on the phone, and they deliver when they say. I have never had a problem. Thank you all

James lytle _{on Google}

Sep 22nd, 2021

I looked around at a couple of different suppliers for propane when I first bought my home. I assumed going with a more well known company would be a good choice. I couldnt get Bi-state or AmeriGas to answer their phones or reply to me. I waited a week and searched again. Landing on Palomino Propane. I sent a message and Ashley immediately gave me call asking when and how much do I want delivered. Ive had 2 deliveries since and both have been painless. I swear Travis is a ninja. I wouldnt even know he delivered if it wasnt for the gauge on the tank. Very respectful of your property, their prices are competitive, their customer service outstanding, and they are incredibly accommodating to your schedule. I wont be going anywhere else for my propane. .

Michell N _{on Google}

Feb 23rd, 2021

I've been with Palomino Propane for close to 10 years or so. I initially switched because their prices were cheaper than what I was getting. Little did I know their customer service would outweigh the price of the propane. I have several dogs that I need to sequester when they are stopping by and I always get a phone call to let me know when they will be stopping. Any question I have they are quick to get an answer for me. I would highly recommend them.

Lisa C.A. _{on Google}

Jan 15th, 2023

We were going to switch to Palomino because we had heard from many people how great they were. We scheduled to have it set up January 16th, unfortunately, due to the snow they were, understandably, unable to make it. No problem at all. We called today, January 17th to reschedule. We got the wife of someone there,(owner?)named Deni. She was quite short with us. Did not seem interested in entertaining a new customer at all. When we called we did not complain AT ALL about them not coming out due to the weather, we understood. She got defensive and said they had no control over the weather. We had already taken two days off work and could not afford to take anymore. My husband said he would have to talk to his boss as to when he could take a morning or afternoon off for the delivery. She proceeded to tell him THEY would tell him what days to take off. That did it for us. He told her, that due to her rudeness we were going to stay with our current company.
We are currently with Hunt Propane and have no issues with them, everyone just seemed to rave about Palomino.
We talked with the daughter of the family last week and were very pleased as she was so extremely polite. Just goes to show you what a little rudeness can do to a business, doesn't it?
In response to the owner:
Ashley, I will reiterate, this has nothing to do with weather, as I mentioned before. This has to do with Deni's extremely poor customer service. And, we do not own a trailer, are you sure the technician went to the right house? My husband was at home that day, like he was told to be by Palomino Propane for the initial installation. So, if this, "trailer" was in the way, why didn't the technician knock on the door and ask that it be moved? The only item that was in the driveway was my husband's truck.