Suburban Propane

Great team over at Suburban! A+
Apr 3rd, 2024

I went through suburban propane bach in 2017 because the company before was ripping us off badly when I called to find out about service I explained to them how I have some serious health issues and if something happened to me that everything would be okay for my wife.they set up a plan for me that I was paying a flat price every month and I wouldn't have to worry about running out of propane I never received a bill from them but I had to pay my bill on or before the 20 of the month in which I was every hear they contacted me and went over any changes with my billing and then send a paper I signed and returned now the person I always talked to no one nger works there and when I called to pay my bill I was told I could not pay what the agreement was for and was told that I had to pay a different amount and if I refuse to pay it that my service would not be ment then after paying it I was told that it's going to be 3 weeks out before anyone would be buy to fill my tank since then I have ran out of propane and we have no heat or got water 2 weeks prior I called them and ask if they could send someone to look at everything because we were smelling something strong and we didn't no if it was from the propane they said they would send someone out to look at it if they did no one let us no they were there or if they found anything no one came in and checked out appliance the person I spoke to on the phone was very rude and would not take the time to look at how we had things set up with you or the reason there was an agreement an d basically said we were being charged this amount but but this is how much it is now and if we didn't like it to go to a different company if this is how you treat your customer and don't stand behind the way things were worked out i rather just go to ssomeine else
Nov 22nd, 2023

Nov 7th, 2023

Prompt, efficient, courteous
Jul 31st, 2022

Suburban Propane is selling at $6.75 a gallon on January 28th, 2023 and palomino propane is selling at $3.50 a gallon. At what point does it become price gouging? Or illegal?
Jul 13th, 2022