VCA Black Mountain Animal Hospital

This clinic has excellent staff, great vets, & a clean facility. I love VCA! Grizzy loves them too!
Apr 10th, 2024

Mar 13th, 2024

Our dog Louie has pretty severe allergies- hes basically allergic to existing. We give him do much love and routine care with a special diet and medicated baths and shots, but he still flares up from time to time. Other vet locations have always acted like we are at fault for his flare ups, making us nervous to seek care when necessary. Here, they make it clear they know we love and adore our boy and do everything in our power and are always so helpful and caring ! It makes it so much safer to get the care we need. In top of that, Louie is a bully breed and not one member of the staff has ever reacted fearfully toward him. They shower him in love and affection, and he eats it all up. Im so thankful for this office and the care they provide us.
Mar 4th, 2024

Amazing staff. Office and our vet tech. Amazing Dr. Rachel. No.long.wait.time. for an appointment or for the day of our appointment. Vet tech and Dr. were both gentle with the girls. Patient with all my 100s of questions. Moving isn't fun. But they made this part so easy. Thank you.
Feb 28th, 2024

Ive had mixed experiences at the VCA. Some occurrences have been helpful, the app is convenient and organized, and the staff are kind. However, there have been a few recent occasions that have led me to write this review about my disappointment in how the doctor (Dr. Davis) handled my concerns and situations. I have reached out about an issue where my dog wasnt eating and the need to review their dental health. The doctor saw no issue and dismissed my concerns, did not examine further, and did not ask any other questions about my dogs change in appetite. She discussed why not to do a traditional dental cleaning but did not offer any other preventative suggestions. Fast forward a few weeks later and it turns into a medical emergency where my dog has a tooth root abscess. I had to take her to the ER immediately as her face was bleeding. Additionally the doctor misdiagnosed my cat to have ringworm when the lab results showed negative and never resulted in positive for ringworm. She then prescribed oral medication which gave my cat an adverse reaction and made her situation worse. I like the facility and still appreciate the efforts made, but I am just severely disappointed in how things have panned out, so much so that am considering going to another veterinarian that is further away. On top of that, their services are pricey and I would hope for more genuine care than what Ive received. I want to trust their expertise and am hoping the other staff/doctors can help regain my trust with the right treatment for my animals.
Mar 22nd, 2024