Children's Urgent Care

Aaron Smith _{on Google}

Jan 17th, 2024

Do not go to this location! 1st and foremost the DR's office is dirty. Baseboards are filthy and where your children is seen isn't even completely sanitary. They treated my daughter like she was part of an assembly line, didn't know her name, and said "oh are we here for a wellness check?" Clearly nothing was read or communicated about my child's symptoms.

Tiffany B _{on Google}

Oct 28th, 2023

I brought my one year old son here to be seen with a severe fever over 102 in a panic. The doctor told the nurse to give my son Motrin to lower the fever right away and administer a breathing treatment since he was coughing and there was mucus on his chest.
No other tests were run but a prescription for Amoxicillin, Prednisone, Albuterol and a Nebulizer was issued and i was to keep giving him Tylenol and Motrin alternating. My poor son was on 5 strong medications at once.
He never got better so 3 weeks later I took him to the ER and found out he had a severe ear infection in both ears with pus behind them. It was not a brand new infection I was told and that he had had it for at least 2 weeks if not longer at that point. This place did not do an actual check of looking at my son's ears or throat or it would have been seen.

Maya Rodriguez _{on Google}

Oct 27th, 2023

Im so thankful for the staff that helped me out today. I was in and out, the ladies were so sweet and welcoming and very helpful to my daughter. 10/10 service

AIDE MCDONALD _{on Google}

Sep 26th, 2023

My little girl starr is been commimg to sunset emergency for the last 10 years they have the best doctors an staff my little girl always get better just in few days after seen by her doctor Mrs sugatha..the best

Gisselle Fernandez Pretel _{on Google}

Oct 6th, 2023

The receptionist was unprofessional and unkind. That's a reflection on the practice itself. When that behavior is tolerated towards a demographic that is underprivileged (my daughter is covered by Medicaid) , that is shameful!
Did not schedule, took our insurance and business elsewhere.
Response: 1. Fact: Same day, moments after the unpleasant experience with your practice, a different practice with professionalism, and perhaps better insurance verification training was able to verify my daughter's medicaid insurance. Therefore THAT was not the problem.
2. I am so glad to hear that accepting all 5 medicaid plans are a pride point. Medical access for under privileged demographics is truly important. May I simply suggest training is offered on verbal over the phone interactions and verbiage to best navigate situations as the one encountered, which made my family and I feel discriminated against. I encourage your practice to reflect on how this can be improved rather than simply feel insulted. I certainly felt insulted by your reception staff member.