U-Haul Moving & Storage of Missoula

Kale Potter _{on Google}

Apr 10th, 2024

- Negative stars. Read all the recent and 1 star reviews. And the BBB reviews all are 1star with thousands of complaints filed, U-Hauls response to every single one of them is the exact same automated message. No U-Haul is not BBB accredited. -
The manager, Kayla, needs to be fired, over two years ago. I've heard 50+ people say the same thing. Including the old manager.
I've had more issues than I can remember with her and the location, god forbid you call her out on her mistakes and not be grateful for her existence.
Make sure you do their job for them and check to see if your reservation is actually even made before you go to pick it up. Because they like to wait till the very last minute to make a reservation you've made a month ago.
She has been a detriment to the service she unprofessionally provides.
U-Haul is losing thousands upon thousands of dollar from myself alone, and others not using the location, due to herself and her accomplices directly.
This U-Haul location in particular, probably has one of the highest turnover rates in the country.
All of the good, legit, long standing staff that were there before, left because of her.
Don't trust that if you leave something in one of their vehicles that it will be there the next day for you to pick up. Her and the staff like to steal things.
The U-Haul maintenance technicians are unprofessional and will talk smack about you, the paying customer, as they watch you work to transfer items from their broken down equipment to something that hopefully will hold up on the road.
Kayla didn't like that I posted facts on Better Business Bureau, like I'm doing here, and got me banned from the all the uhauls in the state a few days ago. That's how pathetic she is, and why I'm posting.
Many times I had gotten vehicles that were not clean inside, and many times I've gotten trucks that were not road ready, but I was a nice guy and just rolled with it. I should have made a point and made them do their job correcty.
In the past I have tried to talk to her like an adult unfortunately she is not one and we weren't able to come to a resolve on issues that had arisen. She either simply would not respond, or basically would tell me to screw myself.
Read all the recent, and 1 star reviews...
Go to ANY other U-Haul. I have been to just about every other U-Haul in the area, and they are great!

Ann Brand _{on Google}

Apr 8th, 2024

The staff we worked with were friendly and efficient. Very easy process. Will use this location again.

Hailey May _{on Google}

Mar 27th, 2024

Very caring and kind staff. My husband accidentally locked the keys in the box truck we rented in their parking lot The staff was so gracious towards us. They were able to solve the problem without charging us an arm and a leg. Highly recommend! Thank you so much!

Karen Bergman _{on Google}

Jan 17th, 2024

My experience with Strand St. Uhaul was turn key! Needing a last minute solution for my move they provided a truck, mattress covers and bubble wrap with in store options for any other moving need I had. The rental process and return process were easy and pleasant with kind professional help. I recommend using this business. Thank you Strand St. UHaul!

Tim Martin _{on Google}

Jan 15th, 2024

Do not recommend! Unprofessional and game players. Get your rentals elsewhere like I had to. Will never be back to this location in Missoula.