ACE Rent A Car

If I could leave zero stars I would. Do not EVER rent from these folks. EVER. We rented a Jeep Renegade for our trip to Gardiner. In the middle of the blizzard on I-90 the vehicle completely powered off WHILE DRIVING and we were almost hit by a semi. Also the high beams AND general headlights were pointed so high they completely miss the road and we almost hit multiple animals at night because we couldn't see. Not to mention the vehicle smelled like marijuana when we picked it up. Completely unsafe and unacceptable. These people have no business renting vehicles.
Mar 19th, 2022

Such amazing and friendly service!! From the booking to the drop off the staff was so helpful and made the whole experience convenient and easy!!! Will definitely rent from them again!!
May 1st, 2020

Got a car from this company since I wasn't paying enough attention when renting from rental cars.com. It was very far from the airport but otherwise seemed ok: at least I was allowed to return it to the airport directly. However, the guy took me around the car to look at damages but never mentioned that they expected the car to be returned as CLEAN as it was at pickup--and after driving back and forth on a 10-mile dirt road in the West Boulder Valley, it certainly got dirty on the outside. NOTHING that hadn't happened several times a year for the past 20 years visiting my cabin outside of Livingston in all of my other rental cars--and nothing that a $10 car wash wouldn't take care of. ACE charged $75 for cleaning and the manager had the audacity to attempt a mansplaining lecture on "personal responsibility" which I unfortunately didn't have the 20 minutes required to appreciate. Clearly this company needs to update its policy or make a MUCH bigger effort to take personal responsibility for communicating it. Here's standard car rental policy from a 16-yr industry veteran: "The only situations a rental company might assess a cleaning fee would be for severe interior cleaning requiring a significant amount of downtime to address. This would be things like: excessive pet hair thats gotten woven into the upholstery smoke odors in non-smoking cars fish odors"
Feb 21st, 2021

Apr 9th, 2020

Very nice guys. The car was clean and waiting for us when we showed up. Highly recommend Ace.
Apr 6th, 2020