Hue STL

I was a resident since the building opened. Its sad to see the way things have gone downhill since the newest management took over a little over a year ago. Towards the end of my tenancy, amenities were always broken and management showed little to no concern for getting them fixed. There were constant issues with lease renewals, building repairs, glitches with the online portal preventing residents from paying rent for months at a time, and safety concerns. The onsite management team was hardly responsive to many of these issues. Residents paid for gated secure parking, although there were numerous garage break-ins and property theft just in the last year alone due to a frequently broken garage gate. Somehow, people who were neither residents nor guests of residents were gaining access to the building due to faulty doors and security systems. The overall quality of the building has also greatly declined, largely due to an incompetent, unorganized, lazy, and understaffed property management team. As many others have noted in previous reviews, I also had issues getting my deposit back months after I moved out. Security deposits are required to be returned within 30 days of move out per Missouri law, which management has violated on too many occasions. After numerous follow up attempts and having to reach out to the corporate team, I finally got it back and I couldnt be more relieved to no longer have to communicate with this company. The first few years of my tenancy were great prior to the newest management team taking over. It seems that I am not alone in feeling this way, evident by all the negative reviews left primarily within the last year since the switch took place. It is no surprise that so many residents are moving out due to how bad things have gotten, but I hope with some improvements that Chroma/Hue can be half of what it once was in the future.
Dec 7th, 2023

This place has gone downhill in just 2 years. You can see all the good reviews here are from profiles with only "one" review! That should raise all the red flags for you!
Dec 6th, 2022

I found this gem of a place after careful research into rental apartments and reading thousands of reviews. Not only is the location absolutely perfect, but the people who work and live at Hue are just the best! Hue and Chroma exceeded my wildest expectations.
Oct 4th, 2022

Couldnt ask for a better sense of community than at Hue/Chroma! Since moving in I have felt completely welcomed with open arms. Everyone has been so kind and friendly. Im so happy to be a resident here! Many thanks to the leasing team- Anna, Kyle & Alex for making my transition to STL so seamless. The amenities are amazing but the best part has been the friendships Ive made in the short, few weeks Ive been here.
Sep 26th, 2022

1. Call box never works, keep hearing they are fixing it since summer 2021. Its dead for more than a month. 2. Even though youre paying extra for reserved spot, strangers keep parking at your spot. Neither the management nor the security wont do anything about it. Recently realized the phone number for the towing company doesnt even work. 3. Dryer timer is malfunctioning for more than a month and hasnt been taken care of. Because of that, I have to use the dryer with an alarm set, coz I dont want to set the whole building on fire. 4. Even though there is an assigned loading dock for hue, it will be always occupied by some strange car day/night. 5. The roof had multiple leaks, as of now its fixed after 3 attempts, lets wait until it rains again. 6. Since the last summer its the 3rd management company owning/flipping it (as far as I know). Staff themselves have no clue about whats going on. 7. Mobile Doorman app, where we submit our work orders and access other amenities are down for weeks. Now there are other issues like people smoking pot/loud music/dog fights/noisy neighbors etc. which Im not going to talk about. This is how u get treated when u pay almost $1400 per month for a studio.
Oct 28th, 2022