Enterprise Rent-A-Car

Curtis Burright _{on Google}

Mar 8th, 2024

Car rental places are often lamented as one of the services with the worst possible customer experience. I myself have endured headaches in the car rental process. However, this is *NOT* the case with the Enterprise on Grand in Downtown KC.
Everyone was so friendly and supportive after someone destroyed my car trying to steal it. They got me a car the next day, and I was honestly blown away by the customer service by everyone there. I want to give a specific shout out to Anthony May. He went above and beyond for me in a way that I really don't know how many people would do, in any business. I left something very valuable in my rental and he made sure I got it back. I'm so grateful for everyone at the location for making a really bad situation better for me.
I have to shout out the Enterprise in Merriam as well, they helped point me in the right direction for where my rental may have been once I realized I left valuables in my rental.
Bottom line, the Enterprise on Grand Downtown KC is working to change the narrative on car rental businesses. I can't recommend it enough if you need a rental. Thank you all, and thank you Anthony. You guys are great

Mohammad K Akhtar _{on Google}

Feb 26th, 2024

I should give a zero, but the option is not available. It was an extremely frustrating experience. My company booked a car for me, and when I got there, I was informed that the requested car was not available. Instead of finding another location for me, I was given the number of another location and told to try calling them myself. I sat in the office and called five other locations, but none had a car available. In the meantime, a couple of other customers experienced the same situation of having a reservation but not a car. I was told that I could try again tomorrow to see if one would be available. The next morning, I called, and the person who answered was annoyed from the beginning. He recognized me from the day before and said he did not have a car and did not know when one would be available. I questioned why they would send a confirmed reservation when they do not have a car. He pointed out to me that the reservation on their website says 'subject to availability.' I told him that I understand what 'subject to availability' means, and my reservation says 'confirmed.' If you do not have a car, then you should send out a reservation that says 'reservation pending' ('car not available') instead of having the person make the trip to your location and being told that you do not have a car. The agent constantly tried to cut me off during our conversation and then finally hung up. Enterprise Customer Care, are you listening?

maryann weiner _{on Google}

Feb 25th, 2024

Excellent and quick service. Car was exceptionally clean. Alex and Cristian were extremely helpful, friendly and easy to work with. Definitely will use this location again!