Shelley Moellenbeck: Allstate Insurance

Jan 3rd, 2024

Shelley's agency went out of their way for my needs.
Nov 9th, 2023

Shelley works to make sure you understand your options and that you have the correct coverages in the event of an accident or loss. She is honest and consistent. The team does the same. Follow-ups after changes and yearly reviews.
May 16th, 2023

I went into the office about a week ago to make a payment, and discuss adding more insurance. Brian and Genny were so helpful in explaining all of it to me and got me the best rate around. So very nice and pleasant. You don't find that kind of service just anywhere. Wish more people had their positive outlook in the business world. Great job!
Nov 28th, 2022

DO NOT USE THIS AGENCY. I cancelled my policy with them after being with them for over a year. My monthly payments were auto drafted the entire time I was with them. Once I cancelled my policy, their office neglected to inform me that I needed to pay for that last month separately and instead decided to just send me to collections a few months later rather than reaching out saying that I still needed to pay for that last month. When I called to complain about their service and neglect to inform me about this they said that they did nothing wrong and that I should have known to pay it on my own. Shelley said that I would have still been mad had I had to pay it back in January had they informed me. No, that is not true, it should have been auto drafted like it was for the previous 12+ months and I wouldn't have even noticed. It was the fact that they sent me to collections without ever explaining to me that I had to make a separate payment, so I find out from a collection agency that I still owe them money. What a horrible service to your clients. I can imagine I am not the only one that has had this issue. I recommend going elsewhere. They definitely are also not the cheapest so make sure you do your due diligence to find multiple rates before even considering them. [EDIT]: It's pretty funny how as soon as I posted the review above that somehow magically three brand new reviews show up at the exact same time praising the service of this agency. Looks to me that Shelley either had a few friends close to her write some good reviews for her or that they created some fake accounts just to try and make my review not seem as relevant. Don't let those fool you, the situation above is still very real and one that this agency handled extremely poorly. I still recommend looking elsewhere. Horrible service.
Nov 1st, 2022