Fairfield Inn & Suites by Marriott Batesville

This place is the worst!!! Rude staff, the man was very racist that works here!!! Do NOT GO HERE!!!!
Mar 23rd, 2024

Very nice and clean room with a friendly and helpful staff. A little tricky to get in to though.
Mar 8th, 2024

Terrible service and front desk white guy can't remember his name was exceptionally rude and cocky. Thank you for the safe travels reply in advance, i domt meed it, useless people.
Feb 24th, 2024

Update: I recently travelled through the area and made certain to time my stop so that I would not be in Batesville again. I also want to compare the response here to a recent experience. I was at another Marriott property (Delta Hotel) and simply asked the front desk when the tvs would be fixed as the reception was spotty. They apologized and said that they had been working on getting a technician back again. I thanked them for the update and next time I was in my account saw that they deposited 5,000 points for the inconvenience. They seem to take the tv issue more seriously than the Fairfield in Batesville did the safety issue of somebody already in room. Issue: I would never stay here again. I checked in at 1:am and when I opened the door to my room (correct room and key card worked) there were boots and clothing on the floor and clearly somebody was sleeping in the bed. I was given a different room, however, staff was pretty nonchalant about it all and cant say I slept that well. Next morning staff was talking to the person who had been sleeping in the room (recognized the boots) - not sure if it was an employee or friend of the hotel staff but they seemed to know him and not a safe situation for a guest. I sent a complaint via Marriott and the response from the hotel was basically that they changed policies - didnt even throw a refund or even points my way. So be warned - keep all the door locks set at this (or for that matter any) hotel
Mar 14th, 2024

The night clerk (David) and gm (April Rickels) were very rude, unprofessional and racist. My mother questioned the incident charge because she was unaware of it. David started yelling and even resulted to say bye Felicia saying he wasnt talking to me when I asked why he was being so aggressive and if he was ok. April then began to speak rudely also because I questioned the rudeness. I have never experienced anything like this, mind you were here burying a deceased family member who died unexpectedly. Aprileven went so far to telling me that there was no one I could voice my concerns too because she is the gm and the owner would side with her.I returned 2 hrs later to ask for extra towels. David walked in and said Im not dealing with you and refused to give me towels They were unprofessional. The room appeared unkempt, and unclean .The bathtub was disgusting. Hair everywhere. I would never go back not even if it was free. And theres no need for the owner to respond. I can tell by his response and the fact that this keeps happening they allow it and will continue to operate this way. I have videos and this will most definitely be escalated
Feb 7th, 2024