Pottery Barn

Mar 19th, 2023

Being a young women, I understand that I am not taken as serious as I should be. However, a customer is a customer no matter the age and this place did not have possess basic customer service skills. I was in looking for a couch for my new apartment and not a single worker came up to me and asked if I needed help. As I walked through the store all three workers looked at me and then went back to their work on their computers. So if you would like to be acknowledged in this store go with your fifth year old mother. I will be spending my money elsewhere.
Dec 11th, 2022

Terrible customer service.
Feb 25th, 2022

Received a returned broken light. They sent me a replacement that had also been returned and it was broken. Pottery Barn is sending broken and returned items. They offered no discount for our trouble and didn't seem to care. That was my first and last time ordering from Pottery Barn.
Jan 16th, 2022

I ordered two lounge chairs from Pottery Barn Teen in EARLY September 2022 for Christmas. The original shipping date was before Thanksgiving (plenty of time before Christmas). Thanksgiving came and went, no chairs delivered. Called Pottery Barn CS about this, they said "Oh the delivery date was changed to Dec. 1 - 5th. Don't worry, it'll be there." Dec. 8th, still no chairs. called Pottery Barn CS again and sat on the phone for over 30 min. Found out that "they don't know what happened to my order". It was a $1500 order for Christmas. WOW - this is how you deal with my money. You shrug your shoulders and say "I don't know what happened???" Terrible!!! Your furniture is very over priced, and then you can't even get it delivered to the customer. I DO NOT RECOMMEND THIS STORE! GO SOMEWHERE ELSE, where likely you can get a similar looking product for half the price. And it will even be delivered to you!
Dec 12th, 2022