Pottery Barn

Clarence Smith (Clancy Smith) _{on Google}

Mar 6th, 2024

My wife and I love the Pottery Barn! Awesome prices and beautiful furniture!!

Kimberly Ruud _{on Google}

Feb 9th, 2024

Worst customer service experience ever!!! Still waiting on replacement items as they shipped me damaged goods. Its been 12 months, 6 different customer service representatives and no resolve. Do yourself a favour and shop at Crate & Barrel

Lateefah Fossey _{on Google}

Feb 3rd, 2024

Did you purchase through the store or onlinepottery barn salesperson.
Purchasing a dining room table and chairs is a not a small purchase nor a quick decision, so viewing the product in store seemed wise. After talking with a very knowledgeable salesperson on the floor, I was ushered to a designer who would help me make sure the table fit my space. And despite my two emails to give dimensions and photos of the room, I never heard from that designer again.
So, after mulling over the decision and looking at other stores and products, I purchased a table and chairs online, but seeing there was a large white glove delivery fee (includes assembly and delivery to room), I called the same store to see if I could have items sent to store for pick up instead. No, and that large $450 white glove delivery fee was non-negotiable.
So, I purchased online (after the not very helpful in store communications and no email follow up from designer). The table arrived but the very heavy item left at front door and not assembled. No chairs either.
After two separate 30 min+ phone conversation with 1-800-#, I have been told I did pay, then didnt pay, then did pay for white glove delivery service. I was told someone would contact me to schedule assembly, (but given a wrong phone number to contact assembly crew). And no one has called me to schedule assembly of table or the delivery of chairs.
This has been a week long process of our boxed dining room table sitting outside my house. Finally my husband and I had to lift the box with a dolly into our home because it began to drizzle and worried about the large box with our expensive table outside for several nights.
Before calling the 1-800# again today, I decided to call the store to see if they could be of assistance, did you purchase the table in store? then I cant help yousalesperson
Extremely disappointed in the lack of help and assistance with their products. Who cares if its in store or online it is the same product. If the pottery barn salespeople know delivery and assembling for furniture will be this big of a headache and problem for its customers, maybe online furniture purchases shouldnt be an option, OR be honest with the customer: There will definitely be issues when ordering assembly and delivery for furniture, so its strongly advised you order with an in-store salesperson. Because if you dont order from me, I wont help you with delivery or assembly problems.
For such a special item that will stay with us for long time, the memories surrounding it have been tainted. I actually thought this purchase would be better than Wayfair.
My nasty google review of PB