TownePlace Suites by Marriott Rochester

Nicole Draus _{on Google}

Mar 30th, 2024

At first thought this place was really great but turned out that management here is beyond disappointing. I would not recommend it if individuals or families are 420 friendly as one hint of marijuana on you and they refuse service to you even though you follow all rules of the hotel and are courteous to other guests on the property. *Note-No marijuana was EVER smoked in the room or even on property except in our personal vehicle with was not parked near any other guests* If they refuse service also don't expect any refund from them as 10 days later my family is still waiting for the $230 to be refunded. *Note to management marijuana is legal and it is not illegal to smell of it

Jordan Draus _{on Google}

Mar 22nd, 2024

Stayed one night and decided to get a different room. So we checked out and checked back in around 3. They let us check in and 5 minutes later they had kicked us out because WE smelled like weed. They accused me of smoking in the previous room, when I told them to check the cameras they then said it was because I smelled of Marijuana, being that it is LEGAL here I am extremely upset. I didn't smoke in any rooms. Horrible customer service. If you smoke weed you can't stay here.

Mary Schroeder _{on Google}

Mar 6th, 2024

On check in, the gentleman at the desk was very pleasant and helpful. Our room was spacious and very clean. The pools are very nice, and the hot tub was wonderfully hot. Our room was quiet and comfortable. We make many trips to Mayo Clinic, so we will definitely stay here again!!

Cory Patterson _{on Google}

Mar 4th, 2024

Excellent place for a family with multiple kids. Great kids pool and friendly staff. The front desk attendant I formed me prior to checkout that the hottub was not functioning prior to checking in in case that changed my decision. It was unfortunate, but I appreciated the information upfront.