Avis Car Rental

Donna is the best. Takes care of you, makes you feel like family.
Feb 15th, 2021

Rented a truck in Waterford a week in advance. My fiancée and I drove our car from our house in LaPorte Indiana to pick up furniture from my Parents house in Waterford. After the 3h30min drove across the state, we were ON OUR WAY to Budget to pick up our truck at the scheduled time. While on the way, 10 minutes before I’m supposed to get the truck, they decide to call me and tell me that they don’t have a truck available for me! We were left scrambling for a minute, but went to UHaul where we had a truck 5 minutes later. BUDGET STILL CHARGED MY ACCOUNT FOR $75 after they Cancelled on me!!! Unbelievable. UHaul is more on the pricey side, but seriously with the trouble Budget causes, just spend the extra money and go straight to UHaul. Budget is bad bad business
Aug 30th, 2020

We rented a truck from this location with a paid confirmation. When we arrived for our pick up we were told that THEY DID NOT have any trucks and that she showed no reservation. When I gave her our confirmation she checked the system and said oh yeah you do have one - but we have no trucks. First -- Why did they not call us when they knew there was no availability. We needed the truck to move the next day and although she called a few places, she was rude and condescending - like it was no big deal. She complained that Budget does this often. As a business, owner, it should be your staff's job to continually check for new reservations (I made it a 9 am, my pick up time was 5:30 pm) if they cannot be fulfilled I should of gotten a call immediately. I am disappointed in the way this matter was handled. To top things off, this morning Budget tried to charge me a no show fee of $75.00. Budget... I showed up to get poor customer service and no truck. I would only have assumed when you could not fulfill my reservation that the lady at the desk cancelled the reservations... but she did NOT! I am leaving this review as well as calling corporate to voice my concerns. Do not use this location just go to Uhaul - they matched the price and offered excellent customer service. Budget not only have you lost me as truck renter, but as a budget car renter too!
Aug 12th, 2020

Hot Works will never rent from Budget again. This office especially in Waterford is a huge scam with insurance $300 a week we never asked for and won't refund the money and they don't even have a signed receipt. Go to U-Haul that also has a cage in the van for safety. Budget Corporate won't even help with the situation. Buyer Beware: Take Your Business Elsewhere.
Oct 1st, 2019

I spoke over the phone with a nice representative named Donna. She was well informed in how and what size truck I needed. They were fully booked because of the coming weekend. She went above and beyond assistance. I have not rented a truck for years and a little rusty. She answer all my questions and then refer me to other offices in my area, to get more help there. That representative was also kind, although I didn't get her name. I highly recommend trying budget over u haul; which tried to blow up the prices and over sale me stuff. I hope her superiors know what a great employee they have! Budget prices are slightly higher then u haul prices, but do not offer as many choices.
May 1st, 2019