Verizon

The staff and manager here are unbelievably nice and respectful people. They took the time to understand and help my family and I out, even though it took a while. Our tech was Calvin and he was amazing! Were very lucky to have met him, he was extremely patient and did a wonderful job helping us out. They stayed after the closing time and went above and beyond. I cant begin to explain how thankful we are!
Feb 24th, 2024

This store, I've found, is usually busy..more so than others. Also they are obviously understaffed as the last time I was there, there were 7 customers standing around being serviced by 3 techs...the worst part is that 1 of these 3 techs has to stop her work with a customer just to log in a new person who just entered the store. A very less than adequate way for this process to work. On the up side when you finally do get a tech to help you they are ALL friendly, professional and extremely knowledgeable about their products. My problem was fixed in merely minutes. But, my tech lost a chance to up sell me by not telling me me (a very long-term client) what phones are available to me or what services might apply to me. This is NOT a cheap provider. I genuinely expected a better experience.
Feb 17th, 2024

Terrible service from the person that spoke to me on the phone from the person that dealt with me, I will always go to the carpet store because they were eating checkers and Sonic where they did not take care of me and I only came there because of someone that was sincere
Jan 30th, 2024

Well, they sent my phone to the wrong address AGAIN, are charging me 151 dollars for the month (I haven't touched, let alone seen a device of any kind ). How can I have a bill when I don't have service thru Verizon?? They didn't cancel my last order, put a 2nd line on for some reason, sent it to the wrong address which it's an address that isn't even on my license. Verizon has done absolutely nothing to remedy the situation or make any effort in making things right and getting squared away. I have done EVERY SINGLE STEP Verizon has requested. So so many emails and in those emails is the correct address which is also on the account so I'm not understanding how you can fudge up this situation entirely. So the end game so far is I lost 80 points off my credit score, owe 151 bucks for service and a phone I don't have, missed out on the 24 ultra on release date even though it was already paid. I'm going to have to file a report with the BBB and it is absolutely NOT what I wanted for anyone. Absolutely a travesty and I'd be ashamed of my business and it's practices for doing something like this. -----{Jan 23rd 24}----- My issue has finally been resolved for the most part. I wasn't able to get a watch of any sort but aside from that; I have a new phone being shipped out and I also was able to get on the plan of my choice. I expected a lot more discounts as a first time customer, (not that I want free stuff or something). Maybe I can add the watch later.... Overall, the man I spoke to was able to get me set up and ready to go within 15 minutes. Thank you Verizon for your help and patience. 11:50pm. Maybe I spoke too soon. They ordered my phone but gave me zero deals and I didn't get a watch at all. I'm just confused all over again Well we can rectify the situation by actually getting my service and the phone and watch I am trying to buy. The so called "soft credit checks" knocked my score down by 80 points. Can I just get a phone already? 435594708 this is my app number. I'm trying to get a s24 ultra and a pro 5 watch or 6 classic. Or we can accomplish this at some point, I'm sure my opinion would change drastically. Thank you for your response -----{Jan 21st 24}----- Not this store in particular but Verizon itself is just awful. You get better customer service in prison. You'd have a better chance of getting coverage using Alexander Graham Bells phone. They have run my credit application 11 times now even though it's been approved. God knows what that did to my credit score, soft inquiry or not. There are many other mobile phone providers and I recommend looking into them and avoid Verizon
Jan 12th, 2024

Is it best one around
Jan 10th, 2024