Verizon

Apr 8th, 2024

Came in to spend hundreds on a phone and made the decision to switch to another carrier after 15 years as a customer. Completely rude and unhelpful people who work here. Literally left in tears over how rude they were. Also the guy who worked here couldnt even hold the door open for me when I was right there. He like flung it at me.
Mar 29th, 2024

Mar 25th, 2024

I just left Verizon as a mobile phone provider and thought I had paid my last bill. Not so, they sent a bill for $.65 - yes 65 cents. So I stopped into the store to pay that, but all I had was a large bill and change from the truck. When the manager saw I was paying with change/coins - he became rude and standoff-ish. He signed me in and went back to playing with his phone. When I asked if he could help or long a wait this $.65 was gonna cost me he said he did not know how long and he was busy....playing on his phone. Then he just ignored me. I finally was helped and it took all of 45sec to complete. The manager on duty and how he behaved confirmed to me I made the right call in leaving Verizon. Very happy at my new carrier.....you many want to think twice before visiting the Holland North Side Store on Park by Meijer.
Mar 1st, 2024

I upgraded my phone at Best Buy (better overall customer service in my experience than Verizon). I had to bring my trade in phone to the Verizon store. The Best Buy associate made sure there was a note on my account so the trade in went well when I dropped the phone off. I went into the Verizon store and waited 30 min for someone to even address me after I checked in. A man finally came up to me to handle the trade in. He said there was nothing on the account and could not help with the trade in. He went on to say what Best Buy did wrong and he could only give me face value for the phone. He did not attempt to help me in any way other than say Best Buy is not connected to their business and he could not help other than offer face value. I got pretty irritated at this point because he didnt offer any help or ask any questions. As I began walking away I said this was stupid (meaning the situation and also not something I usually say). He then yelled across the store when he heard that and said I was stupid. I then got more upset and said that I couldnt believe someone in customer service would say that. I asked for a manager which he responded that he was the manager. He then began to walk towards me. Another associate tried to stop him but he refused and said he would handle it. He went on saying how he is a person and doesnt deserve to be treated that way. I was so in shock of how he felt he was being treated and he ignored that I was the customer who was not taken care of. I left and went back to Best Buy where in 5 min I was taken care of and out the door. I am just shocked how customer service is so poor and how even a manager has no clue how to provide customer service. That is the second time I have left that store with a bad experience and found better service at Best Buy. I would not recommend going to this store.
Feb 28th, 2024