Grand Rapids, MI Home Insurance Agency

Jake was one of the most helpful insurance agents I have ever talked to! Hes very nice and very personable! He had no problem going above and beyond with getting me the b ... more

Having an insurance agent I can completely trust to handle all my business, auto, home and life is so valuable to me. Lightpoint is a company that I highly recommend to a ... more

Great communication. Very willing to help you understand what each part of your policy means and has lots of patience. Professional and friendly!

I wouldn't recommend this firm. In calling to get some information as to why I was unable to add my Son to my policy I was met with rudeness and unprofessional attitude. ... more

Same as the other reviews... Non-responsive and hard to deal with.

Do not do business with this company!! My policy was cancelled, without my knowledge, for not signing documents that I went into the office and signed and missed payment ... more

Everyone in this office is a pleasure to work with. I stumbled upon the office 7 years ago, and I have full confidence in their knowledge of the insurance market. I alw ... more

Todd was awesome and helped set up a new policy via text. It was so convenient with working all day. Thank you

Was very easy to work with and friendly

Thank you for being an extra listener. It's people like you who are truly down to Earth n honesty our very own you can save many people in many ways n headaches again ke ... more

A+ Highly recommend

Great service. Fast and informative

Ive been in business 25 years and have dealt with many b2b for my business needs. Ms Peacock at Thum Insurance is by far the greatest person that a business owner could e ... more

I live in Texas and my son attends college in Grand Rapids. This agency has been handling a renters policy for four years now. Always great service when needing any ass ... more

Outstanding quality, value, professionalism and response from our agent in a timely and detailed manner is very important. Jason Grubbs is such a person who pays attentio ... more

Excellent personalized service! Zach is quick to respond and happy to answer questions. Zeal has the ability to quote many companies they represent, finding us the best r ... more

Took care of me

Brandon was extremely helpful and quick!

Linda is great to work with and takes the time to explain everything to you so you understand. My children use this agency also for their home and auto needs.

Charity was absolutely amazing with switching my auto and renters insurance at the beginning of this month. I just purchased a new car yesterday and Charity made sure I h ... more

High quality sales team

Looked into whether a homeowner's insurance claim made sense. At every point, they were responsive, thorough & candid. From initial call, to claims department, to adjusto ... more

Very helpful and extremely nice

This company is amazing. They helped me navigate the complexities of insurance coverage for my home, my auto and my healthcare and I couldnt be happier. Definitely woul ... more

Best insurance agency around they have so wonderful and always a help!!

I have been very impressed with the service and overall experience with RTI. Adam and Eric are engaging, professional, and quick to address my questions / issues.

Very caring insurance company.. they are always good and nice.. they take care of your needs..

Fortress has moved to 5005 Plainfield Ave NE, Grand Rapids MI 49525

I got pulled over and didn't have proof of insurance. Patty was quick to email me a copy. Sara has been really helpful in filing an accident claim. They are a bit out of ... more

Had Cody for years best ins agent ever honest and fair

Not only does Jessica Wood do a fantastic job servicing my real estate clients and keeping me updated throughout the entire transaction, but she was able to help me perso ... more

When purchasing my home last year, Shawn was able to make the transition process from my former agency simple and efficient. She pointed out deficiencies in my coverage, ... more

Very nice and helpful

We have been long time customers and have always had fast and friendly service! Christy knows her stuff and is always willing to help. We feel confident having our insura ... more

My elderly parents been customers with DZ Insurance for decades. They have never had a claim in all the years they have paid into this insurance. Recently, they have and ... more

Great value if you work at the schools or Spectrum Health! They're very helpful too.

Very happy with Jeff and his team. They have went above and beyond to make sure I have the best coverage at the best price.

Greg is the best, he will always make sure his customers are taken care of.

Jamie and Doug have always helped me and very quick responses to any questions I may have. I recommend them to anyone looking for insurance!

Marsha is a gem in this business. She genuinely cares about her customers and goes above and beyond to help. Whats more is that her entire staff is the same way!

Dealt with Austin, very friendly people to work with, and saved me a bunch of money too, so I made the switch, thanks, Austin

I had the worst experience dealing with this company.

Very rude on phone to my wife , when she was trying to get copy of policy. No reason to laugh at her when she's trying to get help.

Very rude and disrespectful and refused to offer any quotes or service.

Service is pretty good. Rates are really high though