Grand Rapids, MI Auto Insurance Agency

Samantha is amazing, she talks me through every request, suggestion, paperwork, literally everything.

I have yet to purchase a policy as I am in a process of several properties and waiting to see which one closes etc. However, I wanted to say that I was treated with above ... more

Would give a zero if I could. Took a chance on working with a new Compass agency. They failed to respond to a request from another provider for a COI and got us a notice ... more

Jake was one of the most helpful insurance agents I have ever talked to! Hes very nice and very personable! He had no problem going above and beyond with getting me the b ... more

Having an insurance agent I can completely trust to handle all my business, auto, home and life is so valuable to me. Lightpoint is a company that I highly recommend to a ... more

Great communication. Very willing to help you understand what each part of your policy means and has lots of patience. Professional and friendly!

Thanks You Linda! Great insurance at a low price!

I wouldn't recommend this firm. In calling to get some information as to why I was unable to add my Son to my policy I was met with rudeness and unprofessional attitude. ... more

John and Valor Insurance is highly recommend from my company. John gave us an excellent customer services. He is very knowledgeable with companies insurances. He is very ... more

Same as the other reviews... Non-responsive and hard to deal with.

Do not do business with this company!! My policy was cancelled, without my knowledge, for not signing documents that I went into the office and signed and missed payment ... more

Everyone in this office is a pleasure to work with. I stumbled upon the office 7 years ago, and I have full confidence in their knowledge of the insurance market. I alw ... more

Does a great job and is very thorough!

Todd was awesome and helped set up a new policy via text. It was so convenient with working all day. Thank you

Was very easy to work with and friendly

Thank you for being an extra listener. It's people like you who are truly down to Earth n honesty our very own you can save many people in many ways n headaches again ke ... more

A+ Highly recommend

Great service. Fast and informative

Ive been in business 25 years and have dealt with many b2b for my business needs. Ms Peacock at Thum Insurance is by far the greatest person that a business owner could e ... more

I live in Texas and my son attends college in Grand Rapids. This agency has been handling a renters policy for four years now. Always great service when needing any ass ... more

Outstanding quality, value, professionalism and response from our agent in a timely and detailed manner is very important. Jason Grubbs is such a person who pays attentio ... more

The staff was great and helpful. Very positive attitude and helpful beyond measure. This is a very frustrating thing to have to deal with but he made me feel at ease and ... more

Excellent personalized service! Zach is quick to respond and happy to answer questions. Zeal has the ability to quote many companies they represent, finding us the best r ... more

Took care of me

Heather was absolutely outstanding. So very helpful with terrific customer service. Very Informative and resourceful. Highly recommend this company.

Brandon was extremely helpful and quick!

Linda is great to work with and takes the time to explain everything to you so you understand. My children use this agency also for their home and auto needs.

Charity was absolutely amazing with switching my auto and renters insurance at the beginning of this month. I just purchased a new car yesterday and Charity made sure I h ... more

High quality sales team

Looked into whether a homeowner's insurance claim made sense. At every point, they were responsive, thorough & candid. From initial call, to claims department, to adjusto ... more

We were able to get three times the coverage for what we were paying with another company- so happy we switched!

Very helpful and extremely nice

This company is amazing. They helped me navigate the complexities of insurance coverage for my home, my auto and my healthcare and I couldnt be happier. Definitely woul ... more

Best insurance agency around they have so wonderful and always a help!!

I've had multiple positive experiences with the roadside assistance provided by this auto insurance agency. Whether it's a flat tire, dead battery, or towing service, the ... more

I have been very impressed with the service and overall experience with RTI. Adam and Eric are engaging, professional, and quick to address my questions / issues.

Burr&company is the best. There very helpful.

Very caring insurance company.. they are always good and nice.. they take care of your needs..

Fortress has moved to 5005 Plainfield Ave NE, Grand Rapids MI 49525

I got pulled over and didn't have proof of insurance. Patty was quick to email me a copy. Sara has been really helpful in filing an accident claim. They are a bit out of ... more

Beckett Investments INC. is a good company Ive been dealing with this agency for a long time and never had a problem with this company. The agents are very professional. ... more

Had Cody for years best ins agent ever honest and fair

When purchasing my home last year, Shawn was able to make the transition process from my former agency simple and efficient. She pointed out deficiencies in my coverage, ... more

We have been long time customers and have always had fast and friendly service! Christy knows her stuff and is always willing to help. We feel confident having our insura ... more