Grand Rapids, MI Credit Union

Great staff and friendly service!

This is by FAR my FAVORITE branch. I live in Hudsonville and I still drive downtown to go to this branch. The people working are INCREDIBLE. It feels like I am going to s ... more

Since 2017, this msu credit union bank by the downtown of grand rapids city was the best of all for me, I did not change it for nothing. nice, very attentive people, poli ... more

If you want the slowest bank, this is the place. It took me almost 30 min to cash two checks! (Nothing special about them either) And the guy in charge was in no hurry to ... more

Typical bank visit

Branch service is VERY good, and long wait call-in service wait times have improved since a few years ago. I've been with this credit union since the late 90s. Pleased ov ... more

Our experience with LMCU has been smooth for the past 10 years!

Absolutely appalled at how they treat women at this branch. I watched a lady being treated like a complete air head. Very disappointed in this day and age we have to do t ... more

Very Professional and Helpful. I went through a home equity loan and the process was efficient and all questions I may have had were answered and followed up on.

Great Place!! Grand People!!!

Cant get through on the phone.

I am always greeted and feel at home when I walk in the door!

Good staff, quick service.

*Update: I finally spoke to someone who found out what was happening, canceled all future transactions, and told me what I needed to do to get money refunded. They were v ... more

Jeff, the loan officer, is top-notch! He really stands out because he does way more than expected. He's super knowledgeable about money stuff in real estate deals and alw ... more

This place does not have the best customer service, and they are always a hassle to try to get a loan from. Great credit score have no problem getting loans from other fi ... more

Always professional while being friendly. I feel at ease there even when I rarely require an in-person interaction.

Eric was great. Recognized me when I walked in making the transaction quick and easy.

Very good presentation by Eric Glick. His examples were excellent. Cost of creating trust seems reasonable. Thanks for the event.

Very helpful and great patience!

Very helpful no wait time

Looked it up this morning to see if the bank was open. It said it was drove 30 miles just to get told theyre only opened on Saturdays for drive-through only it would be n ... more

It's A Very nice credit union. I just don't like the fact that are a lot of African Americans that go's there and there is not one African American that is a teller there ... more

Been my C U going on 50 years. No matter whose name is on the building the people are awesome. However being hit up with the survey after every visit is just plain anno ... more

My experience with member first credit union was great. The people are wonderful there. I would recommend the highly

Always friendly, helpful, quick etc. wonderful place!

Poor customer service from Alanna. She is hard of hearing. Less is more. If someone is asking something simple please just address what they are asking instead of complic ... more

I worked with the credit union on our cottage build and conversion to traditional mortgage. I have been a member for many years but did not know they did this type of len ... more

Been a customer for over 10 years and the plainfield location customer service has gotten so bad, i cringe at the thought of going in there! Newer employees lack knowledg ... more

Opened a home equity loan at the Louis St. branch and Noah was SO helpful. This situation can be confusing and stressful for some people (myself included!!) He explained ... more

I've been going here for years. The staff is pleasant. They often take location for Grand Rapids charities.

Unfortunately I was treated very rudely here. Do not recommend.

Love coming into this branch the whole staff are great people with awesome customer service

Wonderful customer service!

My debit card had unauthorized charges resulting in $1,663 wiping out my account in 2 days. I disputed all the fraudulent charges and AAC had sent me a letter saying I wi ... more

Will do anything to make money off of you.

I've been a member, starting way back, when this was Bell com CU, they have treated me well every since they changed over from Bell, com CU to Adventure CU. I wouldn't us ... more

A great place to bank and work!

I've had my Car loan here for 4yrs now and needed to request a "SKIP PAYMENT" was good to go right away. Went in and paid the $40 fee charge only to find the fund were be ... more

Always get great service on Alpine

I appreciate the genuine effort and great service you provide!

Worst call center ever! Only have one stupid number to contact them! Found a lost card wanted to call and let someone know, but I dont have all day to wait for #2 in line ... more

I'd been a user of LMCU since 2018. Stay away, they are lacking in integrity and honesty amongst other issues. I finally sold my home and got away from these absolute goo ... more

Katelyn Cooper is awesome she is helpful in all ways for banking. My family appreciates her help

It’s permanently closed. Thanks for the heads up.

They've been closed for how long now?can't even use atm and no date on when they are opening. Very inconvenient.

I had a small savings account here. My last statement showed that they deducted money from my account because I received a paper statement. I was never offered a choice, ... more