T-Mobile

Feb 29th, 2024

Nice place, I was helped by Caleb, and he was very professional and courteous. In and out in no time with just what I needed.
Feb 22nd, 2024

Nov 9th, 2023

The agent was very knowledgeable and we conducted our business smoothly and efficiently.
Nov 7th, 2023

Upgrade my samsung phone, earbuds and watch. I came over from Sprint and was a customer for over 20 years. Every year I would lease a new phone and they waived the activation fee. I went into T mobile on woodward. My current plan was 68.00 taxes and fees. I purchased a new phone, ear buds and watch. I only agreed because I was told my bill would be 120 a month. I paid the activation and taxes which came to 125.00 It's two days later and I received a text with my new bill from T mobile. It's not 120 a month it is 167.00 a month. I called customer service and she was unable to help. I called the store on Woodward, i was told i would have to pay a restocking fee. I called customer service again and she said she got my bill down to 127.00. but I just looked and its 147.00. I would have never agreed to 167 a month, tommorrow I will be returning everything and going back to my old phone and back to my 68.00 dollar plan. Sorry I am not paying 167.00 for a phone plan. They also lost me as an internet customer. I was just about to sign up. No thank you. Bad experience!
Nov 27th, 2023