Eastern Bank

Love my bank. There always so helpful.
Apr 3rd, 2024

This is a terrible bank, always has a skipgote, Bill pay is a joke, take forever to get your bills pay, I got penalized with late fee and finance charge and lost a lot of my credit score because of this bank, they refused reimburse for the fees, I put in my payment to deliver in a certain date, Witch were not fulfilled, they posted on my account when my payment got there. Do not use there bill payment, it's really unreliable, there tech is running like pony express, this bank is still using beta and VHS, this bank is so outdated, when you try to get a resolution, all you will get is a runaround, phone number Witch leat you to another phone number, you get the idea. Don't bother with this bank, go to another bank. you will have a lest a better friendly people.
Mar 14th, 2024

I learned that a longtime family friend was being embezzled and extorted. They were about to lose their home (mortgage via Eastern) and were not aware as the villian in this story was a family member in charge of their finances. Once I was the legal DPOA, the team at Eastern jumped into action to help me protect their assets as well as worked with me in order to save their home of over 60yrs. I was so blessed by the team members at Eastern who each became a hero to this couple in their 80s. Without these angels, this story would have had a catastrophically different ending. God Bless you, my Saugus team (and mortgage) angels. You know who you are.
Feb 14th, 2024

Its not the managers fault she is great but its so hard to find help let alone good help - nobody wants to work hard when they know the our country is currently SUPPORTING milllions of people fron shelter, to food, to people who dont work get more benefits than a hard-working young person making minimum wage 40 hours a week, so why would that person want to go to work at a bank when they see their friends sitting home all day sleeping&?they can get everything they want for free or damn near free? Its a huge societal problem
Dec 27th, 2023

Good customer service
Oct 16th, 2023