Rockland Trust Bank

The worst branch, I want to tell all the customers to be very careful when you make a cash deposit with the tellers in this branch 320 Central St, Saugus, MA, 01906. I had the worst experience, I had made a deposit in cash, the teller counts the money on the machine a couple of times, and he told me I was short of money, I told him to give me my money back, I counted it, and I was missing money. I have asked the Assistant Manager to balance the tellers money and she just checked his computer she did not count his money to make sure he balanced. I have requested the video when the teller was counting my money to the assistant manager, branch manager, reginal and district manager, I was told they cannot show me the video. I am very frustrated; I trusted this branch with my money and in front of my face my money disappears and now the bank does not want to help me by showing me the video. Also, in the past I had made a cash deposit and the teller told me I was missing money, I told the teller to give me my cash back and I counted it, and I found the missing money. It seems that tellers are used to telling customers they are missing money, when making cash deposits. This branch cannot be trusted.
Oct 25th, 2022

The branch manager is rude and very unprofessional, made me wait at least 20 minutes to see someone for customer service. While she was locked away in her office doing a crossword puzzle. Is that what they pay her for?
Apr 21st, 2020

The best customer service I have ever experienced. If Im going to be completely honest, the assistant managers are far more customer savvy and committed to satisfying members more so than the actual manager. I say this because the branch manager should be your last resort but in this particular branch and from my experience along with engaging with other members we are on the same page with regard to the magnificent customer service that come from the two assistant managers. In any event I have to say due to the great customer service given by the two assistance, if they had a bumper stickers saying I love my bank, I would drive around with it on my car...... for sure!!
May 21st, 2019

Amazing customer service.
Feb 25th, 2019

Apr 17th, 2018