Rockland Trust Bank
-
320 Central St
Saugus, Massachusetts 01906 - (978) 977-6093
- Website
Hours
Chamber Rating
-
Haily Bonnet
The branch manager is rude and very unprofessional, made me wait at least 20 minutes to see someone for customer service. While she was locked away in her office doing a crossword puzzle. Is that what they pay her for?
May 12th, 2020 -
angela sanders
The best customer service I have ever experienced. If Im going to be completely honest, the assistant managers are far more customer savvy and committed to satisfying members more so than the actual manager. I say this because the branch manager should be your last resort but in this particular branch and from my experience along with engaging with other members we are on the same page with regard to the magnificent customer service that come from the two assistant managers. In any event I have to say due to the great customer service given by the two assistance, if they had a bumper stickers saying I love my bank, I would drive around with it on my car...... for sure!!
Feb 24th, 2019 -
Mary DeVincentis
Amazing customer service.
May 20th, 2018 -
Cindy Murray
Feb 10th, 2018 -
Paula Lopez
The worst branch, I want to tell all the customers to be very careful when you make a cash deposit with the tellers in this branch 320 Central St, Saugus, MA, 01906. I had the worst experience, I had made a deposit in cash, the teller counts the money on the machine a couple of times, and he told me I was short of money, I told him to give me my money back, I counted it, and I was missing money. I have asked the Assistant Manager to balance the tellers money and she just checked his computer she did not count his money to make sure he balanced. I have requested the video when the teller was counting my money to the assistant manager, branch manager, reginal and district manager, I was told they cannot show me the video. I am very frustrated; I trusted this branch with my money and in front of my face my money disappears and now the bank does not want to help me by showing me the video. Also, in the past I had made a cash deposit and the teller told me I was missing money, I told the teller to give me my cash back and I counted it, and I found the missing money. It seems that tellers are used to telling customers they are missing money, when making cash deposits. This branch cannot be trusted.
Oct 19th, 2022
Contact Info
- (978) 977-6093
- Website
Questions & Answers
Q What is the phone number for Rockland Trust Bank?
A The phone number for Rockland Trust Bank is: (978) 977-6093.
Q Where is Rockland Trust Bank located?
A Rockland Trust Bank is located at 320 Central St, Saugus, Massachusetts 01906
Q What is the internet address for Rockland Trust Bank?
A The website (URL) for Rockland Trust Bank is: https://www.rocklandtrust.com/about-us/locations/saugus-central-street-branch?utm_source=extnet&utm_medium=yext&y_source=1_NjUwMTQ0ODktNTQ1LWxvY2F0aW9uLndlYnNpdGU%3D
Q What days are Rockland Trust Bank open?
A Rockland Trust Bank is open:
Thursday: 8:30 AM - 6:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Monday: 8:30 AM - 4:30 PM
Tuesday: 8:30 AM - 4:30 PM
Wednesday: 8:30 AM - 4:30 PM
Q How is Rockland Trust Bank rated?
A Rockland Trust Bank has a 4.2 Star Rating from 10 reviewers.
Hours
Ratings and Reviews
Rockland Trust Bank
Overall Rating
Overall Rating
( 10 Reviews )Haily Bonnet on Google
The branch manager is rude and very unprofessional, made me wait at least 20 minutes to see someone for customer service. While she was locked away in her office doing a crossword puzzle. Is that what they pay her for?
angela sanders on Google
The best customer service I have ever experienced. If Im going to be completely honest, the assistant managers are far more customer savvy and committed to satisfying members more so than the actual manager.
I say this because the branch manager should be your last resort but in this particular branch and from my experience along with engaging with other members we are on the same page with regard to the magnificent customer service that come from the two assistant managers. In any event I have to say due to the great customer service given by the two assistance, if they had a bumper stickers saying I love my bank, I would drive around with it on my car...... for sure!!
Mary DeVincentis on Google
Amazing customer service.
Cindy Murray on Google
Paula Lopez on Google
The worst branch, I want to tell all the customers to be very careful when you make a cash deposit with the tellers in this branch 320 Central St, Saugus, MA, 01906. I had the worst experience, I had made a deposit in cash, the teller counts the money on the machine a couple of times, and he told me I was short of money, I told him to give me my money back, I counted it, and I was missing money. I have asked the Assistant Manager to balance the tellers money and she just checked his computer she did not count his money to make sure he balanced. I have requested the video when the teller was counting my money to the assistant manager, branch manager, reginal and district manager, I was told they cannot show me the video. I am very frustrated; I trusted this branch with my money and in front of my face my money disappears and now the bank does not want to help me by showing me the video.
Also, in the past I had made a cash deposit and the teller told me I was missing money, I told the teller to give me my cash back and I counted it, and I found the missing money. It seems that tellers are used to telling customers they are missing money, when making cash deposits. This branch cannot be trusted.
Overall Rating
Overall Rating
( 10 Reviews )Write a Review
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