Dunkin'

Drive through window left items off the order. Went inside to bring this to the Manager's attention, but got only a mean glare - the gruff manager on 5/8 never even opened her mouth to offer an apology nor even acknowledge the error - after a few minutes another employee finally checked my order and got the missing items.
May 13th, 2022

Mar 30th, 2022

They had no donuts after a massive buyout earlier..so they gave me a discount on a coffee and sm. Sandwich!
Mar 27th, 2022

By far this is the laziest group of workers I have ever experienced at any location for a Dunkin' donut is keisha McDonald's. Asked for a bagel with cream cheese it's not toasted they don't put cream cheese on it themselves apparently anymore the girls taken orders didn't even know what they had for products for products. This is a s*** show This location needs to be either retrained or shut down.
Mar 12th, 2022

I don't visit this Dunkin' too often, because I'm not usually out in the Paxton area...but have been a handful of times & most recently within the past week on my way to Worcester. I went inside to order & I couldn't believe how terribly slow the service was that day! They were definitely not short staffed either. If they had been, I'd have been a lot more understanding. It was a weekday morning, and they had about 5/6 employees on shift behind the counter, all but one on the drive thru. Just because you have customers in drive thru shouldn't mean that you don't also need to assist those waiting inside of your shop! I watched as many female employees ran around helping with drive thru, and only one young man was up at the front counter helping customers. This made for a very long wait, despite it not being super busy inside. They should've had at least two staff on counter serving people in my opinion! It's unnecessary for an entire group of staff to assist drive thru. The customer ahead of my fiance & I was purchasing several Dunkin' gift cards & because they don't come prepared until staff add a dollar amount, we had to wait for quite awhile as they added benefits to each gift card one at a time. The man was clearly buying well over a dozen, maybe for co-workers or something? Either way, I noticed that drive thru only had a few cars in line, so there was really no reason why at least one other employee couldn't have come over to help out in the front. Finally when it was our turn, we placed our order, very short & simple. One croissant stuffer, one donut & again stood there waiting for a very long time! Eventually they handed us a bag with the croissant stuffer, when I had to remind them that we had also ordered a donut we were still waiting for that they apparently forgot! They are so slow & it's really inexcusable when you have more than enough people on shift. Stop putting all your team on drive thru & help more customers inside of your store please! Just because we don't use drive thru doesn't mean we're not in a hurry & have all the time in the world to wait. The only reason I'm not giving less stars is because I have seen better service here in the past & our food was good (donut very fresh, croissant stuffer served hot & tasty) Also, when waiting for our order, we witnessed the customer behind us explaining to staff that he was a bit short on being able to afford a small hot coffee, so the male employee did give him a discount, which I thought was very compassionate & kind. I just think they need to better divide their staff so that customers are being helped in a more timely fashion! I worked at a Dunkin' myself years ago (Palmer location) & I clearly remember when we were working that only two staff at a time were ever put on drive thru, one who took the orders & rang the customers up on the register, the other served as a "runner" & would prepare the customer's orders. This way the two person team would get orders ready fast if one only had to take orders, the other only make them. There's no reason to have 4 or more staff at once in drive thru, especially when the inside of the shop has more customers than your drive thru does. I also noticed lots of chatting between employees that seemed to be effecting the pace of the service as well. I'm sorry, but the last few times I've been pretty disappointed. I do like the remodeled shop, store was clean & restroom was also. I just think that they could afford to pick up the pace & spread out staff's responsibilities, better explaining each employee's job duties, so that customers don't have to wait over 5+ mins for an order that should've taken probably 2 mins or less! We literally had one thing that required heating & I'm sure only a few seconds at that! I know from past experience of working @ Dunkin' that the food is already prepared (though cold) & just requires very short microwave times. People come to Dunkin' expecting fast service, not lengthy waits...room for improvement here!
May 5th, 2022