Dunkin'

Jun 19th, 2023

Tried a refresher Very good
Jun 16th, 2023

Jun 16th, 2023

May 15th, 2023

What a frustration. I've been a customer at this store for 5 years, and I've always been treated very well. For the 1st time I had problems right on my birthday. First of all the employee who took my order made me repeat each item at least 5 times, and I even had to remind her at the end to add the muffin I had already ordered 3 times previously. I always order signature mocha latte or iced mocha latte with xxx mocha & whipped cream, EVERY SINGLE TIME. After waiting about 4 minutes, she gave me an iced mocha latte that looked more like a regular iced coffee, I said that was not what I ordered, and the shift manager, Juna, very rudely, was arguing with me telling me HOW I should place my order, and that if I wanted a signature mocha latte I should have asked for one and I insisted on telling her that it was what I had ordered, until after arguing with me that it was not what was on the receipt, she asked the clerk who took my order if I ordered a signature mocha latte and she finally confirmed yes. IT was only then that Juna, without apologizing for her rudeness, went to make my coffee again as I had asked. Maybe if I repeat 20 times and draw the next time, will they get my coffee, right? As shown in photos, I always order the same thing, but JUNA was way more concerned to argue with a long-time customer than get things done right!
Jul 1st, 2023