Best Buy

Well stocked!
Apr 9th, 2024

Do not fall in the BEST BUY TRAP!!! Very bad customer service. They do not stand behind their products...I bought a GE laundry dryer from Best buy and bought the total tech support which gives us a 2 year warranty Shortly after I bought it I realized that it was not drying well and the clothes remain wet. A technician came and said that he fixed it, only to find out that the problem still exists. I called and they came back. and they said they need a part. Then they came and change the part. few months later I called with the same problem. Best Buy scheduled an appointment and never showed up. Technician name was Antonio. I called again about 2 months ago. They insisted that I have to pay for the service call although nobody told me when I signed up for total tech that I have to pay. Then the technician came here. He tried to fix it and told us to try it on manual and put it on 60 minutes or more. We did that and still the cloths are coming out damp. We called him and he came back and ordered parts. He changed the parts. Then we realized that the dryer is still not drying. I called the technician many times and texted him, no answer. I then called corporate. they set up another appointment. I waited at home on Saturday all day, nobody shows up or called. I called the technician but he didn't answer him. His name is Marlon. I called corporate and explained all the inconvenience. They said they can not do anything about it. When I asked why the technician did not show up or call, they said because the part did not arrive. I then asked why would you set an appointment and send me multiple messages that I need to stay home for it when the part did not arrive, they had no answer. They said they need to set up another appointment. My consumer rights have been violated many times. The lemon law does not seem to apply to Best Buy. Best Buy is having no regard to consumer time being intentionally wasted. Best Buy intentionally set up many appointments and not showed up. So far Best Buy visited my house over 8 times and they still refuse to admit that they are breaking the lemon law.....Do not fall in the same trap as I did. Buy your appliances from other businesses. Best Buy will take you for a ride...if you call customer service, they have no leverage to do anything...Run and do not spend your money at a business that does not stand behind their products
Apr 6th, 2024

Apr 3rd, 2024

Apr 3rd, 2024

So since you've stopped selling all media, I'm totally done with Best Buy. The fact I needed to also wait in a line at a service desk (no more cashiers) to buy something that should have taken 3 minutes, I was stuck behind people who had returns and getting their laptops looked at. And of course your help needed help who needed help to help the customer. No such thing as a quick cash out anymore. Bye Best Buy. Amazon is and will eventually just end your business.
Mar 31st, 2024