PANDORA

Jan 2nd, 2024

Very helpful Staff and nice selection...there was a wait maybe 5min Staff was awesome
Dec 24th, 2023

Awful..there staff lied strait to my face .There web page clearly states there return policy yet there staff refused to give me cash when I paid cash .awful NEVER AGAIN !
Dec 23rd, 2022

I went in last night to exchange a pair of earrings that stones had fallen out. There were 2 associates a woman and a man. The woman asked me what I needed and when I told her I purchased the earrings not long ago but the stones have fallen out her demeanor completely changed. She asked me for a receipt and I told her I have a Pandora card and its on that account because I used it for purchase. She asked me for the card and I told her I dont have it as I paid it off and cut it up. She then called a manager on the phone and says I have a customer looking for a refund, I never said I wanted a refund. I clearly stated an exchange as I love the earrings but the ones I received are faulty. She asked me do I shower, sleep with them rudely and I said no. Then she huffed and puffed when the gentleman corrected her while she was on the phone. Then in Spanish they began to ask each other about obtaining the original receipt from the system. She walks away and he very calmly attempts to finish to help me. He walks over to her and asks her the system is showing a different price than what I paid originally, what should he do and she starts yelling rudely she has to pay the difference multiple times. Apparently she doesnt know Pandora guarantee policy that clearly states exchange for defective items up to 2 years with no additional cost. The man knew this and zeroed it out and was very nice and pleasant for the rest of my time there. Ive been shopping here since they opened. The woman last night is rude and unprofessional. Should not be submitting her co-worker to that type of aggression. Very dissatisfied and disappointed experience.
Sep 6th, 2022

So to start off Iv been going here for years and never EVER experienced this walked in with my friend to shop for a birthday gift this gentleman named carol's (Im pretty sure that was his name)was so helpful with us finding the right thing he so friendly like so helpful and I got this lady on the side only on her computer never said a word but whispered she not supposed to look that .. idk she had a nasty nasty attitude she obviously shouldnt work for pandora if she gonna have an attitude like that god forbid if this man is to help me while you stand there and do absolutely nothing .. your rude and VERY unprofessional. Remind you I think this lady is a manager too terrible she should be happy I didnt say anything to her but I gave her such a disgusted look Shame on you for poor customer services.
Apr 29th, 2022