Hertz Car Rental - Dedham - Bridge Street HLE

Horrible customer service. Very rude and disrespectful. Ghetto and unorganized. Steffan needs to work at McDonalds,
Mar 30th, 2024

Absolutely atrocious customer service. And not only does the customer service sucks the cell phone service is even worst. If I can give -20 stars I would. I am definitely not returning .
Mar 27th, 2024

Feb 27th, 2024

This Hertz location incorrectly charged me $1000 more than what I actually owed because they never logged the proper return date of the car. This was done without sharing a receipt and it took 3 months to resolve.
Feb 17th, 2024

If I could give this location zero stars, I would. This was, without a doubt, the most miserable experience I've ever had with any car rental service. I made my reservation online, and when I showed up to the High Street location in Dedham they claimed "we don't have any cars". Except for some SUVs that they wanted to charge me more for. They also berated me for not calling them before I made a reservation online! That's not the way anything works, but apparently the grossly incompetent staff at this location claim that somehow *I* was at fault for using the online reservation system. As other reviews have pointed out, they refused to cancel my reservation, they refused to look in their system for other cars at other locations, and could barely be bothered to stop playing their phone games to talk with me. This location is within walking distance, but I would rather go anywhere else than deal with these horrible people again. Whatever you do, don't go with Hertz or this location. I'm shocked that they can even run a business.
Mar 21st, 2024