Sonesta Simply Suites Boston Braintree

I tried to put out of my mind the bugs, bad plumbing, and smell of cigarettes.. But when I just went to step out of my room and had cops busting out of the stairwell with shotguns drawn to deal with the screaming match turned domestic dispute at the end of the hall, I figured I needed to leave a review. This place does not feel like a hotel its something else entirely. Dont stay here.
Apr 7th, 2024

Apr 5th, 2024

When I reserved my room I requested extra pillows and the young girl at the front desk told me there were no extra pillows in the hotel at this time, so on my way to my room I stopped and asked housekeeping for 2 extra pillows and they got them for me with no problem so clearly the receptionist could not be bothered to help abd I thought that was poor customer service. The morning of check out we couldn't use the bathroom to shower because the toilet flooded. Maintenance finally arrived unblocked the toilet and left all the dirty toilet water on the floor. I will not be staying here EVER again.
Mar 24th, 2024

I checked in on a Friday. By the end of my night, I noticed a cockroach approaching me in the bathroom. A little upset, I notified the front desk and they gave me a new room. I noticed a cockroach on the ceiling of that room too. By then, it was too late to do anything else. The second room also had a dirty dishcloth on top of the kitchen cabinet. As I left, the manager offered an upgrade upon my return. Since the rooms were all kind of the same, I don't think I'll be returning.
Mar 17th, 2024

My husband and I hated it!!! The pictures shown online is bate! Workers are never at the front desk because they're always roaming the hallways. The carpet on every floor is filthy. There's an unpleasant smell as soon as you enter the building and it's roams on every floor. iSheets, blankets, and pillows are stained. Soiled towels are left outside of tenants rooms for housekeeping to pick up. They're always out of supplies. Garbage smells in the stairwell because there's always an overflow. Exit doors are always left open for anyone to enter. Tenants are smoking in the hallways. Office clerks smoking weed. Wash room floors are dirty. It took $9 dollars to dry one load of clothes. The television has poor quality pictures. There's a fish smell coming through the vents. My husband used the guest restroom and took pictures to show me. In all honesty, that restroom is the cleanest place in the whole building. A lot of people are not doing their jobs and it shows. I can write a book about this place. Sincerely, A disappointed couple :(
Mar 1st, 2024