REI
Yext Power Listing.

Hours

Sunday:
11:00 AM - 6:00 PM
Monday:
11:00 AM - 8:00 PM
Tuesday:
11:00 AM - 8:00 PM
Wednesday:
11:00 AM - 8:00 PM
Thursday:
11:00 AM - 8:00 PM
Friday:
11:00 AM - 8:00 PM
Saturday:
10:00 AM - 7:00 PM

Chamber Rating

Verified Member
4.1 - (363 reviews)
214
78
18
14
39

About
REI

At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Contact Info

Brands

  • The North Face
  • Patagonia
  • GoPro
  • Thule
  • Osprey
  • prAna
  • Arc'teryx
  • Columbia
  • Smith Optics

Vidoes

Payment Methods

  • AMERICANEXPRESS
  • ANDROIDPAY
  • APPLEPAY
  • CASH
  • DISCOVER
  • MASTERCARD
  • PAYPAL
  • VISA

Questions & Answers

Q What is the phone number for REI?

A The phone number for REI is: (617) 236-0746.


Q Where is REI located?

A REI is located at 401 Park Dr, Ste 103, Boston, Massachusetts 02215


Q What is the internet address for REI?

A The website (URL) for REI is: https://www.rei.com/stores/boston?y_source=1_MTQ1MzQ0Ny01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D


Q How big is REI?

A REI employs approximately 20+ people.


Q What days are REI open?

A REI is open:
Sunday: 11:00 AM - 6:00 PM
Monday: 11:00 AM - 8:00 PM
Tuesday: 11:00 AM - 8:00 PM
Wednesday: 11:00 AM - 8:00 PM
Thursday: 11:00 AM - 8:00 PM
Friday: 11:00 AM - 8:00 PM
Saturday: 10:00 AM - 7:00 PM


Q How is REI rated?

A REI has a 4.1 Star Rating from 363 reviewers.

Hours

Sunday:
11:00 AM - 6:00 PM
Monday:
11:00 AM - 8:00 PM
Tuesday:
11:00 AM - 8:00 PM
Wednesday:
11:00 AM - 8:00 PM
Thursday:
11:00 AM - 8:00 PM
Friday:
11:00 AM - 8:00 PM
Saturday:
10:00 AM - 7:00 PM

Ratings and Reviews
REI

Overall Rating

Overall Rating
( 363 Reviews )
214
78
18
14
39
Write a Review

Meg H on Google

image In prep for a winter trip, I did a bunch of online ordering of clothes in many different sizes and then returned them all, keeping the few that fit. Im a busy mom with young kids, thats how we have to shop. The young man who did the returns for me was not patient, almost hostile. Made me think I was breaking policy by returning unused clothes with tags. My husband has had similar experiences. Returning something unused? Should take a few minutes! I stood there forever with fussy kids. Every article, he asked questions. It was exhausting and has soured my feelings on this store. Ive been spending most of my outdoor money at REI for two decades, in fact, as I stood there I realized that every single thing I was wearing was purchased from REI.


Frank Foley on Google

image Best store for gear, athletic or otherwise. Two floor workers helped my husband and I choose excellent winter hats. My husband is a member and they still had him by phone number! We are very pleased with our customer experience.


Elizabeth Rockwell on Google

image Great customer service, sports gear!


Golda Sinyavskiy on Google

image Really slow staff, literally told the cashier Im in a hurry and she proceeded to hang and fold everything when I told her Ill just put it in my bag. Asked for help picking a backpack and the guy helping was asking questions when I clearly knew what I wanted. He came across patronizing.


Michael on Google

image *UPDATE 2* It has been 2 months and REI have not relinquished in trying to enforce a triple charge on my account for one ski bag. Ive been in talks with my credit card and REI is insistent I filled multiple exactly the same priced receipts on the same day with the same receipt number. Card company states REI is the problem in insisting on the hold. Wish I could give this scummy lying fraudulent company fewer stars. In store rep in January literally said oh dont worry about multi charges, those never stick okay bud. Sure thing..
*UPDATE* Ive now been triple charged with still no resolution. Its been 10 days since the original issue and the only changes are that they fraudulently charged me an additional time in the last day, and now reps in the physical store have dismissively refused to help in any way as well. Store employees when asked novel questions get PISSY and RUDE. Im now out $400+ instead of $200+ for going on a week.
Additional perks:
1) The garage has also somehow increased in price so you now need to pay an un-validated/unsubsidized $14 to park and be abused by the morons at REI.
2) my package was broken anyways so Id need to return it if I didnt so urgently need the late, broken equipment that Im going to fix it myself and use broken brand new equipment instead of being able to return it and be triple charged a second time.
*ORIGINAL* Double charged me for an expensive item I ordered for pickup while simultaneously marking the package, which tracking showed to have arrived at the store already, falsely delayed for several further days. Completely unresponsive customer support on phone and online. Need to take action through my credit card company to get the fraudulent charge reversed. Hope to never shop here again.


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Overall Rating

Overall Rating
( 363 Reviews )
214
78
18
14
39

Write a Review

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