DoubleTree by Hilton Washington DC Silver Spring

I stayed at this hotel due to my car breaking down. I paid for three days in advance but needed an extra day. I called the front desk associate at 8 o clock that night and said please charge my card for another night in which she said okay youve been charged. The day of checkout I left the hotel around five and came back at 9 am because checkout wasnt until eleven but I came back to my room being cleaned out with my belongings discarded of without being notified because I didnt checkout yet. The front desk associate told me there was nothing she could do about my missing items and that I was never charged for my extra night even though I was told otherwise. I went back to my room to gather the money in which the front desk associate told me that I needed to leave to wait outside because the other guests who had reservations were more important than me another paying guest. I paid the balance but will never stay there again. I am also a Hilton Honors Member and to have received this treatment it was very disappointing. I received terrible customer service from the front desk associate she was rude and disrespectful while also being inconsiderate. Thats the last time I stay there.
May 9th, 2022

May 8th, 2022

Great place to stay. Our room was clean which is all I really ask for lol. The staff was very accommodating and friendly. Its about 30 minutes from the White House and walking distance to restaurants and other amenities. We have 2 kids so this was really convenient. I really have no complaints. It was a nice, clean, and quiet stay. We will always stay at a Doubletree!
May 5th, 2022

Check in and check out was fast and easy. Room was clean and view was amazing at night.
May 5th, 2022

Apr 28th, 2022