American Eagle Outlet

Customer service training is definitely needed here. What a bunch of rude workers. I absolutely love American Eagle but I will not step foot in this location again.
Nov 6th, 2023

Aug 30th, 2023

Employees were extremely rude. I was the only one in line at the register and the employees completely ignored me as I waited to purchase my stuff. They were all snobby and customer service was poor. The whole time they were having a personal conversation while I waited at least 3 minutes (mind you I was the only one in line) for someone to take care of me.
Jun 16th, 2023

I always shop at this A E each Christmas. Always greeted by associate who helped this grandmother shop for 5 Grandchildren! Not last night. 2 at registers and 1 on Cell phone speaker sharing AE business. I shopped then asked for a bag or cart to load up my bulky sweaters. Phone lady offered the store stock cart. Not handy!!! So needing help to locate my gifts or just put back the 5 pieces of clothing back being disguised by poor customer service. Finally an associate hanging clothes asked if I was finding everything I told her NO AND THE RUDENESS OF MY entering store I was going to leave go to JCrew!!! Hermione, a mature woman was so nice helped me !!!!!! $341.00 later I checked out but only because Hermione was so kind. I shop AE because of military discount and my Grands like your clothes!! Your associates need to step up their game or loose Grandmothers with $$ to spend!!! Merry Christmas!!!!!
Nov 22nd, 2023

AERIE NOT AMERICAN EAGLE : Workers are extremely rude. Nothing in sale section is marked, went up to the counter to pay and my item was full price. I understand people put stuff in the sale section that isnt supposed to be there but it honestly seemed a bit purposeful. The tank top I was about to buy was in the correct color section in the sale with other similarly priced items. The tank top was also no where to be found in the normal full price section. Besides that I was about to go back to the sale section and pick something else until they made snarky comments about how they were about to close and gave me attitude about me not wanting to buy the item full Priced. Should consider hiring girls who arent high school gossipers and treat customers rudely.
Nov 30th, 2022