Patriot Chrysler Dodge Jeep Inc.

Apr 3rd, 2024

Jay got me an amazing deal and was absolutely wonderful to work with
Jan 26th, 2024

My family and I have made several purchases from Patriot and we always go through Jay Paugh. Jay really gets to know his customers and works to find exactly what they want. Just a few weeks ago, I purchased a 2020 Jeep Cherokee Trailhawk edition--low miles, excellent condition. I am so happy with this vehicle. Thank you, Jay, for going out of your way to help me find the perfect one!
Nov 16th, 2023

I purchased a Jeep from this dealer in January 2024. The buying process was efficient. Since buying the Jeep the process to receive my title has been a NIGHTMARE. The salesman Bryson Paugh has been anything but efficient. I bought the Jeep January 29, 2024. The dealership didn't file the paperwork until 2/15/2024. The paperwork they completed was incorrect and rejected by the MVA but no one did anything about it. A supervisor at the MVA showed me all the errors on the paperwork. The title number was incorrect, the milage was incorrect, the issue date was incorrect and the dealer checked the box that says the Jeep exceeds mechanical limits. Checking this box not only lowers the value of the Jeep but voids my warranty!! I have contacted Mr. Paugh and he has been giving me a lot of lip service and no action. He has been very nonchalant and told me that it is really no big deal and all this was the MVA's mistake and that the MVA told them to check that box. All this is really simple paperwork that the dealership can take care of if they cared. If they valued their customers. Mr. Paugh is well aware that I am trying to refinance the Jeep and I was offered a better rate half of the rate I the dealership was able to find me. However I need the title to take advantage of the offer. Since the dealer has taken so long to take care of this issue I will lose out on the refinance offer with Capital One. Again, no one at the dealership appears to care. Their customer service and ability to do their job effectively after they get your money is nonexistent. Very disappointed with my experience.
Feb 15th, 2024

Jay at Patriot made buying our brand new Wagoneer the easiest car purchase I've ever made. He worked my consultant to get me an out the door price that included a great price vs. MSRP, ensured I got as many rebates as we're available, and even got the car delivered to me next day - the day before Thanksgiving - across the state. All in we spent maybe 20 minutes on the phone sealing the deal. I had been jerked around by another dealer closer to me, wasting 3 hours of my time. Jay and Patriot wanted to get me in a car and make everyone happy. I can not recommend Patriot and Jay high enough. I'd buy from them again in a heartbeat. None of the games DC area dealers love to play. Thanks Jay and Patriot! You made my family and me extremely happy about our new car purchase!
Dec 3rd, 2023