Montgomery Village Eye Center

Just got back from my eye appointment on 12/11/23. I went here expecting a decent service as it's not a corporate chain. Dr. Adam Rubin was great, very professional and he did his part well. The front desk people were nice, but really doesn't know what they were doing, but wasn't rude or ignoring, they tried their best. The lady at the lens section who tried to interact with customers when the front desk people struggled, shouldn't be even talking to customers. She's pretty rude and not friendly. I was told by the front desk person that they're reading my current glasses prescription. I was told by the Dr. that my prescription didn't change after the checkup. I walked out but want to check back with my current glasses prescription to confirm the readings. I was greeted by the lady at the lens section, and when I asked her about my current glasses readings, she said they wouldn't share that. But she can tell me whether it's changed or not, she checked and tell me that it's changed. When I asked twice why I was told by the Dr. that there is no changes in prescription and the front desk didn't notified me when I walked out, she just said sorry. This made me not to trust the whole process and this place. I don't know now whether I should go with what this lady says or the Dr. I left the place anyways, as I don't want to waste my time. I'll never go to this place again.
Jan 6th, 2024

Carlos is a fantastic employee who is very efficient at his job. He is flexible and accommodating of all ones needs as well as being kind, welcoming, and courteous.
Jan 1st, 2024

To preface this review, I have been coming to Montgomery Village Eye Center for 5+ years. Each time I visit, I've had a slightly worse experience than the last. During my most recent visit I dont think Ive ever felt more financially violated and disrespected from anywhere before. The doctor is fine, but most issues arise when they hand you off to their billing staff, whose goal is to sell you products - which would be alright if they weren't already incredibly marked up. My latest experience and from reading other reviews on this page has convinced me that they are commissioned staff. They have absolutely no interest in explaining their offerings, and rely on you to ask questions - especially makes it difficult when you're trying to understand what you need. Ive had an incredibly traumatic experience with the most recent billing staff member who smirked at me (as if she had me financially cornered) when she explained that I would be paying the same amount (after the exam + insurance) with or without the contacts (only a 90 day supply). With my high coverage insurance, this would mean that the contacts would come out to over $100/box, compared to a retail price of only ~$75/box at the MAX. When I tried to switch to monthly contacts the staff explained that I would've needed a separate appointment for that (apart from a daily contacts appointment). This set me back as I was never questioned about the type of contacts I was looking for during the exam. IF I ever visit again, or if you visit, keep your guard up and bring a notebook and pen with a list of questions/notes, because the staff are not there for you nor are they there to help you save money/maximize your benefits.
Dec 20th, 2023

I am writing this too praise the care, kindness and professionalism I received today from Samala Khan, Stephanie, Izzy and Augusto! Absolutely the best experience ever at any medical appointment! I was so comfortable and relieved after having neglected my eyes for over eleven years! No need for that, just make an appointment and for sure you will be one hundred percent satisfied!
Oct 21st, 2023

Staff was all very friendly and my appointment was quick. And a huge shout-out to STEPHANIE FIGUEROA! She helped me pick out my frames and was nothing short of perfection and professional. I will be HIGHLY recommending her and the rest of the staff!!
May 21st, 2023