Summit Opticians

this is my first time at the office, I got a complete eye exam and glasses services. The staff was exceptional and very knowledgeable. the Doctor was very thorough and explained every thing to me. I am definitely coming back here next year and will bring my family.
Dec 21st, 2015

I searched for a new place to get my eye glasses replaced since the person I went to in the past has retired.  I decided on Summit Opticians as I couldn't find any negative reviews.  I had trouble finding any reviews but I was fine with that.  I went in and had my exam and I was very pleased with how that went.  At that point, I asked about some frames that were similar to what I had.  They had a very limited selection and I was told that I had to wait until "Seeta", the manager showed up and she would go over all that with me.  WTF?  I have to wait until someone shows up from the other store?  She showed up about 15 minutes later from their Rockville store.  By the way, I found out, from them, that shop is "Your Eyes" in Rockville, which has by far the worst reputation.  Go read the reviews and read the store's response.  Unbelievable!! Seeta showed up and she started going over the 2 frames that were close to what I wanted.  She sat me down and started acting like a car salesperson and was writing figures down. I told her I didn't want the frames that were there and preferred to go to the other store to see their selection a couple days later.  She told me no problem, come down and we can finish up the order. I asked for the price and she had me at $900 but was giving me a special reduction and it was $750 with UV protection (which comes standard) and scratch protection.  At that point, I had every intention of going Saturday morning to look sand finish the deal as I really wasn't up to shopping.  I asked for my copy of my prescription, and Seeta had the nerve to ask me if I was going to take it and go shop elsewhere.  I told her no, but I wanted it.  At that point, she quickly told me they didn't have any prescription pads and I could pick it up Saturday morning.   Hard sale tactics?  I told a buddy of mine who is retired from the business and he went crazy.  He told me to file a complaint, dispute the credit card etc...  Well, I called the next day and told them I was coming in to get my rx.  The gentleman told me there was no doctor there all day and that was impossible.  I explained to him the law, and told him to just refund me the charge and I will go elsewhere.  He told me "No, you have already had the exam". I explained that I hadn't received a prescription, which is a violation of the law and if he didn't have the rx for me that day, I would go ahead and handle things.  Long story short he called me right back and he had it and I picked it up.  Meanwhile, after doing more research I decided to go to Costco and see about getting the glasses there.  GO TO place from now on.  I got the identical frames that I paid $175 last time for $60 this time.  Lenses with all the bells and whistles, without transition lenses, were $129.00.  So for $200 I am now wearing my glasses, which took 5 days to come in, and they are absolutely equal if not better than the $500 pair I got last time.Seeta kept trying to explain to me that they were a "high end" shop and you get what you pay for.  LMAO!  That may be true in some cases, but after seeing the reviews of the Rockville store.... high end is not possible.
Jul 10th, 2017